The Irish Jewelry CompanyReviews of theirishjewelrycompany.com

First of all, the ring itself was gorgeous. My review is not about the product, but about the customer service experience. We placed our order but never received a confirmation email or any way to track the package. It eventually arrived about 1½–2 weeks later, so while that was a little frustrating, it wasn’t a huge issue. Unfortunately, the ring was too small. Again, not a big deal and certainly not the company’s fault. I reached out to customer support on August 29 to request an exchange. After not hearing anything, I followed up on September 3 and was finally given the information needed to begin the exchange process. I completed the paperwork, sent the ring back, and paid for shipping with tracking. Once I received confirmation that the package had been picked up, I reached out again on September 10 to make sure they had received it. I followed up again a week later, and then once more three days after that. I never received a response. At that point, I essentially felt like I had been ghosted by customer service. My support ticket still says “open,” but in the meantime, my original order was refunded without any communication. I appreciate that I received my money back, but the entire process was incredibly frustrating and felt unnecessarily difficult. I was trying to complete a simple exchange, and after multiple attempts to get an update, I was left without any communication and the order was simply refunded. Again, the ring itself was beautiful, and I would have been happy to exchange it for the correct size. Unfortunately, after how difficult it was to get any response or assistance from customer support, I wouldn't feel comfortable ordering from this company again.

The jewelry I ordered is quite nice. The customer service was very lacking, and I wish I'd shopped elsewhere, as the entire transaction was a huge headache. This company does not reply to emails and there is no phone number with which to contact them if you have an issue. Edit: During the Paypal dispute with this company, they claimed that they had sent me several emails. You can see in their reply that they say they were delayed in responding to me. They claim in a dispute with another customer that her email filter settings must be too strong. Odd that this company has so many problems with so many people, yet it's everyone else's fault.

My husband purchased 2 necklaces, one for me and one for my sister. They were Celtic knot for Sisters. I did not like them, as they were smaller than I had expected. I e-mailed the company multiple times as directed on their website. NO ONE answered me and you cant call this company! I do not understand the lack of response.