Ice Oasis Reviews | Read Customer Reviews of theiceoasis.com

Ice Oasis Reviews | Read Customer Reviews of theiceoasis.com

Ice Oasis reviews

11 approved reviews, newest moderated first

Army R.
Feb 20, 2025
Terrible Products from China - SCAM
Terrible Products from China, and terrible customer service! Clowns. Avoid them!
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Alex N.
Nov 13, 2024
Buyer beware
The first chiller I received was broken. The company sent a new chiller within about 2 months. The second chiller I received is also broken but now they are no longer communicating to get it replaced. Would think twice about buying anything from this company as it seems they are just a middleman who never actually touch the product as they are no help whatsoever in getting it repaired or replaced.
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Jim S.
Sep 6, 2024
Doesn’t work
Doesn’t work
Response from Ice OasisOct 21, 2024
Unfortunately, Jim is not being accurate in his two-word review. Jim contacted us about not having received an instruction manual to his chiller. We emailed him a pdf of the instructions. Jim then contacted us on a Friday, after business hours, to say that he did not understand the instructions. On Saturday, when our office was closed, Jim contacted PayPal to attempt a chargeback. When we returned to the office on Monday and saw Jim's email, we emailed him a video of how to hook up the chiller. Jim said he still did not understand. We also offered - multiple times - to call Jim to walk him through the process on the phone. We didn't receive a response from him. We then sent Jim a pdf of step-by-step stills from the video, showing exactly how to set up the chiller. Jim said it was not "consumer-friendly". After we highlighted the stills for him, he provided no response. As such, we submitted all evidence of attempting to help this customer with his chiller. After review, PayPal quickly sided with Ice Oasis and rightly returned the money to us.
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THOMAS O.
Aug 19, 2024
customer response
Fast customer respose
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Mac M.
Aug 4, 2024
The customer service team is awesome
The customer service team is awesome! They will respond promptly and provide timely updates. My only reason for giving 4 stars is that shipping takes quite awhile. It took a couple weeks for me to get my barrel and close to a month for the chiller to arrive. I love my barrel and chiller and use it everyday. Highly recommend!!!
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Ken R.
Nov 21, 2023
Product arrived in time and undamaged
Product arrived in time and undamaged. All expected contents were present. Product was easy to prepare. Although the provided air pump connection does not stay fastened well during inflation.
Response from Ice OasisNov 22, 2023
Thank you very much for the 5-star review, Ken! We're sorry to read the pump is not staying fastened; that's certainly unusual and we will be reaching out to you to get further details and assist as best we can.
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Kevin L.
Oct 26, 2023
Very high quality
Very high quality. Much higher quality than I expected. Feels like a high-end river raft. We love it.
Response from Ice OasisOct 27, 2023
Kevin, we are very happy to read how pleased you are! We appreciate that you took the time to write your review and thank you for your business!
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Asif A.
Oct 16, 2023
Never felt better
Never felt better, this Bath is worth every single dollar. It's an investment in my well-being that has paid off. Truly priceless!
Response from Ice OasisOct 16, 2023
Asif, we are thrilled to hear how well the ice bath is treating you! Thank you for the review and thank you for your business!
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