TheHorrorDome.comReviews of thehorrordome.com

Easy. Quick. Great mask

Easy and quick.

Awesome product and super fast shipping even in October!

Ordered a Halloween mask from The Horror Dome and was really happy with it. The quality and detail were great, it shipped fast, and everything arrived in perfect condition. I also had a question about my order and customer service got back to me quickly. Definitely ordering from them again.

The mask looked nothing like what wa pictured on the website. The eye cutouts where miss aligned. The paint was chipping off in little spots all through out the mask this was supposed to be their HD Studio Pro quality masks what I reached out to the hordoms customer service to get a replacement or a refund because under their policy it says they will do a refund or replacement if the mask is defected I never heard back from them if you want to mask for trigger trading or dressing up at your house to pass out candy this is probably an okay mask but it would be overpriced for that you'd be better off just going to Spirit and getting a mask half the price for the same quality definitely not a good mask for Haunted House actors

What I received: a pink/purple face instead of the blended yellow-green, lime-green paint crudely sprayed on the sides, a black smudge across the forehead, dark soot-like marks around the eye and the claws, and a much cruder, less detailed finish overall. Even the claws are arranged differently. It's a shame Trustpilot doesn't let me attach a photo, because the side-by-side comparison says it all. When I sent them this comparison, customer service answered that it's a "lighting" issue: warm/yellow tones, shadows, low brightness in my home. My photo was taken in bright natural daylight against a white wall. And I'd love to know what kind of lamp can rearrange claws, add black smudges and spray-paint green patches onto latex. If my living room light can re-sculpt and repaint a mask, I'm in the wrong business. Lighting changes how colors look. It does not change the sculpt, the paint application or the level of detail. Blaming the customer's lighting instead of admitting the product doesn't match the photos is insulting. Selling a product that looks nothing like the photos and then gaslighting the customer about it is a scam. Save your money.

awesome product and shipping

Fast shipping. Great looking mask. Just waiting on Halloween now.