The Hookah Lab Reviews | Read Customer Reviews of thehookahlab.com

The Hookah Lab Reviews | Read Customer Reviews of thehookahlab.com

The Hookah Lab reviews

358 approved reviews, newest moderated first

Jamie D.
Jan 24, 2026
Excellent service and tnxx 👍
Excellent service and tnxx 👍
Response from The Hookah LabFeb 3, 2026
Thank you very much! We really appreciate your kind words and support. Enjoy, and we’re always here if you need anything.
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Jared H.
Jan 19, 2026
You have to be patient
Even though on the shop app it said it was cancelled it still arrived
Response from The Hookah LabJan 19, 2026
Thank you for letting us know. Sometimes the Shop app status can lag or update incorrectly, but we’re glad to hear the package still arrived. If you have any questions or need help with the order, please feel free to reach out.
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Keenan
Jan 18, 2026
Great selection and fast shipping
Great selection, one of the few online retailers that sells certain shisha tobacco and products at good prices. The shipping is fast and quick, even considering the winter season in the upper Midwest. However, the selection and stock availability is a problem. I have to order twice as much as I would normally if a product was in stock. I might not be able to order at times due to restocking issues.
Response from The Hookah LabJan 19, 2026
Thank you for taking the time to share your detailed feedback. We’re glad you enjoy our selection, pricing, and fast shipping, even during winter conditions. We also appreciate your honesty regarding stock availability—restocking challenges can happen due to high demand and supplier timing, and we’re actively working to improve this. Your feedback helps us do better, and we truly appreciate your support.
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Andrea
Jan 16, 2026
Fantastic
Fantastic! Beautiful hookah. Very solid construction, high quality. My husband was thrilled.
Response from The Hookah LabJan 16, 2026
Thank you for the wonderful feedback! We’re so glad to hear your husband loved it and that the quality and craftsmanship impressed you. Enjoy the new hookah!
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Ciprian S.
Jan 16, 2026
👍👍👍🫡
Very good quality….the ICON HOOKAH! And good service.👍
Response from The Hookah LabFeb 3, 2026
Thank you so much! We’re really glad you’re happy with the ICON HOOKAH and our service. Enjoy it, and we truly appreciate your support!
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Shelly Z.
Jan 4, 2026
Amazing Service
We enjoy using The Lab due to the hight selection, prices and AMAZING Customer service and quick shipping.
Response from The Hookah LabJan 8, 2026
Thank you so much for the kind words! We’re thrilled to hear you enjoy our selection, pricing, and amazing customer service. We truly appreciate your support!
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Ammar W.
Jan 3, 2026
I have an order 28/11/25 I have no news…
I have an order 28/11/25 I have no news where is my order? is this the longest time the order take the number and this is what I rate you as one
Response from The Hookah LabJan 8, 2026
We’re very sorry for the delay and understand your frustration. We know how upsetting it is not to have updates on your order. Please rest assured that your order is still in transit, and international shipments can sometimes take longer than expected due to carrier and customs processing. We appreciate your patience and are continuing to monitor the status.
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Hasani B.
Jan 3, 2026
Missing item and slow resolution
I placed an order with The Hookah Lab and one of the items was missing when the package arrived. While I did reach out to customer service, the resolution process has been slower than expected and required multiple follow-ups. Mistakes can happen, but clearer communication, faster response times, and better order checks before shipping would go a long way. I hope they improve their quality control and customer support moving forward.
Response from The Hookah LabJan 8, 2026
Thank you for your feedback, and we’re sorry for the inconvenience caused by the missing item and the delay in resolution. We appreciate your patience and will use this to improve our quality control and customer support moving forward.
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