The Hookah Lab Reviews | Read Customer Reviews of thehookahlab.com

The Hookah Lab Reviews | Read Customer Reviews of thehookahlab.com

The Hookah Lab reviews

358 approved reviews, newest moderated first

Ivan G.
Feb 17, 2025
Purchasing expirience was great
Purchasing expirience was great, however you guys should change shipping provider, it took USPS 2 weeks to deliver it to me! But the hookah lab itself 5 stars, thank you
Response from The Hookah LabFeb 24, 2025
Thank you for your kind words and for sharing your feedback! We're glad you had a great purchasing experience with us. We understand the frustration with shipping delays, and we truly appreciate your patience. We'll definitely take your suggestion into account as we work on improving our shipping options. Enjoy your hookah, and we hope to serve you again soon!
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Ethan C.
Feb 10, 2025
Didn’t return my defective item even…
Didn’t return my defective item even thought I did all the troubleshooting and reached out within a day of receiving it.
Response from The Hookah LabFeb 10, 2025
I understand your frustration, and I want to clarify our process. While you did reach out within the initial timeframe, we requested additional information to properly assess the issue and offer a resolution. Unfortunately, we did not receive a response to our follow-ups. Additionally, as per our return policy, items must be returned within 30 days. Since that timeframe has passed and the item has been used, we are unable to accept the return at this point. We appreciate your understanding.
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Melanie D.
Feb 9, 2025
Always have a good time with friends
Always have a good time with friends. Especially because they all love the adyla mi amor flavor. And now we have access to buying it instead of waiting on others to get it
Response from The Hookah LabFeb 10, 2025
That’s awesome! Glad to hear you and your friends are enjoying the Adalya Mi Amor flavor. Even better that you can now get it hassle-free! Let us know if you ever need anything else. Enjoy!
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עודיי ס.
Feb 4, 2025
Its original and they the best guys
Its original and they the best guys, make a good prices for the shisha
Response from The Hookah LabFeb 7, 2025
Thank you! We’re glad you’re enjoying the authentic products and great prices. We appreciate your support!
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Patrick R.
Feb 3, 2025
It took a bit longer to arrive
It took a bit longer to arrive. This was without a doubt was weather related. Besides the Black Burn Raspberry was worth the wait.
Response from The Hookah LabFeb 7, 2025
"We appreciate your patience! We're glad to hear the Black Burn Raspberry was worth the wait. Weather delays can be tricky, but we're happy it arrived safe and sound!
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customer
Feb 3, 2025
Hookah glass bottom is beautiful and…
Hookah glass bottom is beautiful and good quality. I was provided with tracking information, and very timely delivery. I will be using this site again.
Response from The Hookah LabFeb 7, 2025
Thanks for the awesome feedback! We're so glad you're happy with the glass bottom and the timely delivery. We look forward to serving you again!
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norman S.
Jan 31, 2025
Great Product But!
Great Product!! However, no real assembly instructions in the box so I had to use YouTube. Also, I was missing one of the stainless bearings that go inside the hookah to regulate the air and smoke. Lastly, when I try to join the Vyro group from the QR code provided in the box the website and club membership no longer works!! Overall, great hookah but terrible overall support for complaints and Q&A.
Response from The Hookah LabFeb 7, 2025
Thank you for your feedback! We're glad to hear you're enjoying the hookah, but we apologize for the issues with assembly instructions, missing parts, and the QR code. That’s definitely not the experience we want to provide. We'll pass your concerns along to the team so we can improve support. In the meantime, feel free to reach out again, and we’ll do our best to help resolve these issues for you!
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Aaron H.
Jan 31, 2025
Outstanding Shisha
My only wish was that the delivery fee was lower, but if you order in bulk you can mitigate that. Other than that, I'm a huge fan of the service.
Response from The Hookah LabFeb 7, 2025
Thank you for your feedback! We totally understand about the delivery fee, and we’re glad to hear you’re a fan of the service overall. Ordering in bulk is a great way to save. We appreciate your support!
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