ThehokReviews of thehok.com

love the fragrances, have ordered so many times, will still try new ones..

Great fragrances. Great customer service. Fragrances are good quality and long lasting.

I purchased a new product line from HOK that wasn't quite ready for prime time (they have since pulled it). I wasn't expecting anything from them, but I did reach out and provide feedback as I did not feel this met the standards for branding that they should expect. Granted I LOVE their colognes.. and I expected the same level of performance with this new product (it failed in every aspect) The response came back very quickly with several options to try to correct the misstep from their end. Short story, I was very pleased with how professionally and quickly they handled the situation. For those complaining about the strength and lasting power of the colognes.. Pro tip: skip the "Eau" and spend a tiny bit more and get the "Extrait". Anyway, I've already purchased a dozen or so scents. I truly enjoy HOK customer service, and have yet to be disappointed in their colognes/perfumes.

HOK's customer service has been exceptional. Whenever I've experienced a delivery delay or received a product I wasn't happy with, they've responded promptly and done their best to make things right. You can tell they're a company genuinely trying to earn their customers' loyalty. As for the products themselves, the scents are authentic and true to the original. Longevity is the one area where I'd like to see improvement—though I suspect that's because I ordered the 50 ml bottles. I imagine the 100 ml versions have a higher oil concentration and would last considerably longer. Even so, I'll definitely be ordering again. When you're getting three bottles for $56 with free delivery, it's hard to say no. I'd happily pay more for the 100 ml size. One more thing worth mentioning: I once mentioned that a particular scent wasn't to my liking, and they sent me a replacement I loved—free of charge. That's the kind of service that keeps customers coming back.

This fragrance company has good customer service skills and they get back to you quickly with any questions or concerns. I received 3 colognes from them.

Excellent product and customer service. Smells great. Will buy it again.

Anytime I have an issue with HOK they are extremely responsive and resolve my concerns rapidly. Very good customer service for a great product in my opinion. Christopher C.

I had an issue with my order. I emailed customer service and they promptly replied, almost instantly, and made it right. Thank you!