ThehokReviews of thehok.com

I’m terribly distressed that this company won’t make it. They have an outstanding product at a reasonable price. These are the companies we should be supporting.

I have ordered from HOK twice, both on a 4 for $80 deal (I wait for the promo). It's not perfect but it works and I would purchase again. Pros: - They smell indistinguishable and/or very comparable to the originals. - Shipping is somewhat fast. I tend to get my orders in under 2 weeks. - 5 of the 8 perfumes I ordered last 8-12 hours easily. - Customer Service is somewhat quick to respond, usually a day or two. The AI assistant is helpful. Cons: - I paid with 2 different cards (one for each order) and I was charged (or was about to be) subscription fees on each one. Luckily it was only $3. I would've been upset at the $30. Subscription itself does not offer a great benefit because I could get the bottles cheaper if I wait for the sale. - Website does not say which perfumes are unisex. Often it will show you all at once and accidentally bought a women's. Hard to differentiate. - Varying degree of how long it lasts. 3 of the 8 didn't last longer than 30 minutes (I spray on a shirt and come back to check it later). All in all, I would purchase again, but probably only the ones that have lasted me a long time. Not sure if it was a bad batch or not but will try again in the future.

If there is one thing that I appreciate in a company and the people that work there, it is competency. And the guys at HOK are just that at the highest level. They were extremely responsive and quick to answer my questions without the "expect a response within 5-7 business years" nonsense, and this was the first time ever that I brought up an issue and the customer service team actually worked to bring forth a proper solution. These guys are legit, and may The Lord bless them for real. Also, aside from all that, these fragrances smell really good too, just as they should.

Placed an order and was not a fan of one of the scent I picked, customer service was excellent when I reached out to them

I accidentally pressed the delivered button and emailed them and they responded quick and solve my issues….

Customer service was fast and helpful. I was pleased with every fragrance but one, and they helped me through the process and ai eventually got a new one.

The Bullet Points: • Fast Order Processing • Good Tracking • Great, Long Lasting Scents • Responsive Customer Service The Nitty Gritty: I want to take a second and let you know that I am very satisfied with my interactions with HOK. There are some bad reviews out there about your company. There are some complaints about people not receiving their product, there are some complaints about the product not lasting, and there are some negative comments about your customer service. NONE of that is reflective of my interactions with your company and your products. If you look at my account, you will see that I placed an order for three bottles. They came in a timely fashion and they smell amazing. They also are quality products that last for hours! I, without hesitation, placed an order for six other bottles. They came quickly and I am in love with all of the scents. And your response to my concerns shows that you're committed to exceptional customer service. I am an advocate and a fan.

I ordered the colognes first and was pleasantly surprised by the comparison scents. Then I ordered the body butter to layer my new scents. They sent scent less body butters???? I emailed and got escalated and they have replaced with cologne (my choice). Happy with the customer service care.