ThehokReviews of thehok.com

Fast response, issue corrected.

Cologne smelled amazing and the customer service was fantastic. Quick responses and resolution.

had a little problem with my order and they solved my issue fast and then i ordered a whole new set and also ordered the bonus deal...you cant beat that...thanks to the team...can not wait to get my order...thanks again...

Guys I ordered some fragrances and the order received was not correct but their customer service responds right away and even though they haven’t rectified the situation yet I have faith that they will soon I’m so happy about their communication so far hopefully this gets cleared up soon.

Good customer support. They answered my question in about 4 minutes

I had order 3 scents and one of them I have all the versions of the original as they are my favorite. However the one I received I wasn’t too happy about and Steven at customer service was quick and very professional in responding and resolving my concern. For that reason I went ahead and ordered more product. Because let’s face it when you find a great company that takes care of their customers you’re happy to be using their product. Plus the scents I’ve ordered have been amazing. Thank HOK and Steven for being great to work with and your amazing product. I’ve ordered a few scents by now for me and for my son.

So far my only experience is with customer service and that's why I'm giving 5 stars. I reached out because tracking was stalled and received a reply promptly with up to date info on my shipment. That being said, I think shipping is taking a bit too long which is a little concerning for me but once I have the actual product in my possession I will leave another rating regarding quality and authenticity of the fragrance experience

I accidentally put the wrong mailing address and emailed the company. Within minutes I received a email saying my mailing address has been updated. I love the fast response