TheherocompanyReviews of theherocompany.com

I ordered two different bracelets and they are both great quality. One of them had an expandable string of beads that I couldn't use because it was too tight. Contacted customer service and had a response within a day. They offered to return the product and offered me a store credit. I asked for the store credit for whatever they thought was fair as part of the bracelet is great. They gave me a credit for the entire cost of the product. That just doesn't happen. So very impressed. I'm going to use the credit and buy another one as well as their mission is near and dear to my heart. Can't really recommend this company more highly.

The clasps on the bracelets are a pain to operate..especially when you can only use one hand to manipulate..or be some kind of contortionist.or have someone else help put it on..which kind'a negates the badas# image the bracelet is projecting..AND..could you call them something else?..bracelet is again kind'a wimpy..AND the Revenant's Wrath bracelet is way too big..so..unless I can find a way to resize it, I will give it away...AND..who and what Veterans' organizations do you give to? I am a Vietnam veteran and have heard nothing about anyone receiving any donations for support dogs or anything else? With all the fraud and deception happening now, everything is under scrutiny.

Purchased a necklace from this company for my son. The Postal Service said it was delivered, but when I went to check for it where they said it was delivered it was not there. I called the Hero company with no answer (I found the number on shop). So I then emailed the company and they had an AI response to me saying “they could not find the order”Then an agent did follow up via email and told me “ they found my order and to wait three days and if it does not arrive, they would make it right”. After four days, I emailed company back to let them know the necklace still has not arrived. And I have yet to receive a response. So definitely buyer beware with this company. my order number is #551374 Update: I did receive an email from them stating they are sending out a new necklace but with the wrong address. I have never had so much problem with a company.

Received my bracelet, happy except HERO is spelled ROHE on the barrel

I placed an order on the website for a shirt. The order was canceled the next day because the size I had ordered was out of stock. Then why give the option to order that size if you don't have it?? I placed a second order for a different shirt, same size. It was also canceled because that size was out of stock. This business is a joke!!!

Love the jewelry the Hero Company has and that a portion of all sales go to helping Veterans get service dogs! I have the dont tread on me ring and the hero bracelet (sorry but I had to replace the bracelet but kept the Hero clasp) but still love it.. I did have to exchange the ring for a larger size and they let me keep the one that was too small, which I have donated to a great person that's involved with law enforcement.

Can't fault their ‘mission. However their customer service and follow-up are all but non-existant. Sent my order to wrong address while I have PROOF I corrected the address BEFORE shipping and have an email from them saying so. SHAME ON YOU. Once they have your $$, they couldn't care less!! Buyer bewarez UPDATE: The HERO Company has updated their position on this matter. I appreciate themvreaching out and updating this error. Thank you.

This is a scam and untrustworthy company. They do not pay commissions to affiliates. People should avoid joining this company's affiliate marketing program.