Andrew G.
The pins to remove links are all stuck…
The pins to remove links are all stuck I cannot remove them so I can get the bracelet to fit properly

The Hero Company is a US Veteran owned business that helps to fund service and companion animals for Vets suffering with PTSD at ZERO cost to them. Many, many Veterans return home with serious trauma and Post Traumatic Stress Disorder (PTSD) that drastically changes their lives, with way too many taking their own lives battling this force alone. With no VA funding for service animals, many Veterans just cannot afford the cost of the trained dogs that they need.It is our way of fighting for our Heroes here at home. To date, we have raised over $1,500,000 dollars and will continue as we march towards our goal of $10 Million raised for Veterans in need.Buying from The Hero Company isn't a small act - it is intentionally being a Hero for our Heroes who need our help now. Thank you to all of you who have jumped in- we couldn't do this without you.
Theherocompany (theherocompany.com) has 118 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Andrew G.
The pins to remove links are all stuck I cannot remove them so I can get the bracelet to fit properly
AnnaT
I am writing this to warn others about the unethical business practices of The Hero Company. I joined their affiliate program and successfully began generating sales in November 2025. To date, I have generated $16,999.91 in total sales for them, which amounts to $1,700.67 in earned commissions. Despite fulfilling my end of the partnership, I have not received a single cent. They are currently withholding $1,700.67 in legitimate commissions that have been owed for months. I have attempted to contact their team multiple times through official channels with zero response. I even went as far as sending an "ultimatum" stating I would make this issue public. While they seemed to acknowledge the message, they still failed to provide any explanation or payment. This is a clear sign of scam-like behavior and a complete lack of professional ethics. If a company treats its business partners - those who actually bring them revenue - with such contempt and dishonesty, I shudder to think how they treat their regular customers. If they lack the integrity to pay their partners, they cannot be trusted to stand behind their products. Save your money and your time - stay away from The Hero Company.
Robert
Aside from the products being top notch, their customer service is just as good. I saw some folks in here complaining about their customer service but it looks like they've tightened it up. I had some issues with my order and Valerie was extremely prompt and helpful with all my needs. Will definitely buy and recommend!
Robert H.
Awesome quality, great looking as always
Veronica McIntosh M.
Shipping took FOREVER! Ordered 2 shirts & a cap. The quality on 1 shirt was cheap, cheap, cheap! Looks like it came from Temu or worse. The other shirt was okay. The cap was the best.
Response from TheherocompanyJan 20, 2026
Hi Veronica! Thank you for taking the time to share your feedback. We’re truly sorry to hear that the delivery timeline and part of your order didn’t meet your expectations. That’s not the experience we want for our customers. We appreciate your honest comments about the shirts and the cap, and we’d love the opportunity to look into this further and see how we can make things right. If you haven’t already, please reach out to our Support Team for assistance. You can contact us directly through the Contact page on our website, and a team member will be happy to help.
Brendan C.
Ordered the Never Retreat Alpha Wolf bracelet from them and it shipped out next day got it in about 3 days and fit perfectly nice quality on it and easy to put on myself came in nice little pouch all well packaged no issues at all with them may order another bracelet or necklace come soon thank you for what you all do!
Salvatore M.
The Hero Company is everything the true American spirit stands for. From the moment I received my jewelry, I could feel the meaning behind it—it’s not just beautifully crafted, it’s deeply symbolic. The designs are bold, patriotic, and rooted in faith, honoring God and the legacy of the Knights Templar in a way that feels both timeless and powerful. What truly sets The Hero Company apart is its heart. This is a veteran-owned business that doesn’t just talk about supporting veterans—it actively changes lives. Knowing that my purchase helps fund service and companion animals for veterans suffering from PTSD at ZERO cost to them is beyond meaningful. That kind of mission is rare, selfless, and inspiring. The quality of the jewelry is outstanding, but the purpose behind it is what makes it priceless. Every piece represents sacrifice, brotherhood, faith, and love of country. You can feel the respect and honor woven into everything this company does. The Hero Company is more than a brand—it’s a movement. It represents faith, freedom, service, and unwavering support for those who have given so much for our country. I’m proud to support this company and will absolutely continue to do so. 🇺🇸✝️ Highly recommend to anyone who believes in God, country, and honoring our heroes.
Response from TheherocompanyJan 14, 2026
Hi Salvatore! Thank you so much for taking the time to share such a thoughtful and heartfelt review. We’re truly honored by your support and kind words, and we’re grateful to have customers like you who believe in our mission and the impact behind every piece. If you ever have any questions or concerns, please don’t hesitate to reach out to our Customer Support team. We’re always happy to help.
Evan L.
Thought this was a good deal for a decently priced bracelet. I got the silver Mamba I believe it was called. It was fine for about 2 weeks and then the chain broke off for apparently no reason. I didn't even yank it or anything. It just snapped due to being weak. I guess. Bad quality. Don't buy.