The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books reviews

95 approved reviews, newest moderated first

Anonymous
Jan 4, 2025
Never received product and no replies to reachouts
Same as Oscar. I ordered the book in time for Christmas. It never arrived. I keep writing them, as there is no customer service phone number. I receive and auto reply and then no follow up. I guess I also need to contact my bank and see if I can get my money back. How can I reach them? If they can't reply to any of my emails, then it is a huge scam and they don't deserve the $. Very disappointed. This was meant to be a special gift from my son to my husband.
Response from The Heirloom BooksJan 7, 2025
Hi there, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Consumer
Jan 4, 2025
Ordered 3 books early November and…
Ordered 3 books early November and still have not received any books nor shipping updates. Highly do not recommend this company. Will most likely have to contact my bank to receive and refund.
Response from The Heirloom BooksJan 7, 2025
Hi there, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Joanna
Jan 3, 2025
I ordered two books in mid-November as…
I ordered two books in mid-November as a Christmas gift. I still haven't received anything, nor did I ever receive any emails explaining the late delivery.
Response from The Heirloom BooksJan 7, 2025
Hi Joanna, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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H. F.
Jan 2, 2025
Extremely Disappointed
I love the idea of these books, but the company is incredibly disappointing. No where did it say that I was buying from China. I ordered two books in November and never received them. Customer service said they told the warehouse my order was 'urgent' after weeks with no updates. They've stopped responding after I asked to cancel my order. It was only after I made a dispute with my bank that they decided to reply and give me a refund. The reviews on their site do not reflect ones elsewhere, proving their lack of transparency. Just order off Amazon instead
Response from The Heirloom BooksJan 7, 2025
Hi there, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Jess
Jan 1, 2025
Scam/ FRAUDULENT company
If I could give this company zero stars I absolutely would. I placed my order on 12/12/24 with guaranteed shipment before Christmas. Not only have the books not arrived (today is 01/01/25) but my multiple emails to customer service have proved to be in vain. They refuse to issue a refund citing “the books are in transit”. I don’t believe for a second there were ever any books sent. Even if there were, there’s no guarantee they’ll ever come as it seems in that case they have long ago been lost. I’ve asked for a refund twice and both times it was denied. I asked customer service to indicate how much time would need to pass without my merchandise before they’d issue a refund and they refused to answer this question. This company has been reported to my bank, a refund has been issued to me via my bank. The company has also been reported to shop pay as a scam/ fraud. Shop pay is currently investigating this and hopefully our country will flag this and prevent them from doing any further business here. Buyer be aware. They are not American but a Chinese scam. Typical.
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Gavin W.
Dec 31, 2024
Avoid. Just buy from Amazon…
Similar story to many of the other reviews…ordered in November as a Christmas present. Only just received delivery on 31st December, after seemingly being delivered from China. Also not very impressed that the “Mum” book I ordered through the website is actually a “Mom” book (I’m in the UK) which is in my view false advertising.
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L H.
Dec 30, 2024
Ordered 2 books on December 3, received at January 10
Ordered 2 books from them on December 3 and still haven't received them. Got different 'shipping updates' that said the same thing: "Your shipment is on its way." Truly disappointing, because I wanted to gift the books at Christmas. Edit: They reached out to me and gave me a 30% refund. Received the books on 10th of January. The books look good, no damage.
Response from The Heirloom BooksDec 31, 2024
Hi there, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Stacey
Dec 30, 2024
Scam. Ordered Dec 3
Ordered Dec 3, no tracking, no response. Another scam from China. So disappointed. It is not a North American company. Another fake company.
Response from The Heirloom BooksDec 31, 2024
Hi Stacey, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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