J. G.
After asking for a program cancellation…an unending run-around!
After asking for a program cancellation in writing, just after my consultation, I was promised a same day cancellation. Almost a week later, nothing has been cancelled and no answers are forthcoming. Every day, additional steps are required, and the run-around seems never ending. I even tried the support line listed (in a Health Institute reply to a review on this page), and it is a Medicare Advantage policy sales line (not The Health Institute). Buyer Beware!
Response from The Health Institute With Dr. Josh AxeSep 17, 2026
Hi J., Yes, since you **really want to help her but cannot confidently identify the account**, I’d make that the focus. I would also address the phone number issue without sounding defensive. Since she specifically says the number led to a Medicare Advantage line, it’s worth acknowledging that concern and directing her to the correct contact information. Hi, Thank you for taking the time to share your experience. We’re very sorry to hear that you’ve been frustrated by the cancellation process and that you feel you’ve been getting the run-around. We would genuinely like the opportunity to look into what happened and make sure your request is properly addressed. Unfortunately, the information provided in this review does not allow us to confidently identify your account, as we only have a first initial to work from. We also want to clarify that the number you referenced is not the correct number for The Health Institute. Our Support team can be reached directly at mailto:[email protected] or 877-295-8339 ext. 1004. If you reach out with the name and email associated with your account, we can locate your information and review your cancellation request directly. We’re sorry again that you’ve had difficulty getting the clarity and assistance you were looking for. We truly want to help get this resolved and encourage you to reach out to our team so we can connect your concerns to the appropriate account and assist you directly. With respect, The Health Institute Team




