The HartfordReviews of thehartford.com

Very long story, but Hartford made a mistake when we cancelled a policy. They entered the incorrect plate surrender/cancellation date which led to inaccurate DMV fees. I called Hartford 11 times, and DMV 6 times to straighten it out. Hartford assured me 5 different times that someone would call me back to advise me that the situation was rectified. They did not. THEN, they charged my 90 year old mother (policy owner) $79 because they made a mistake in the refuned amount that they paid her. I requested that they waive the $79 and they refused. She had been with them for over 30 years, never filed a claim, was never late on a payment. It was their mistake when they filed the wrong date, it was their mistake that they didn't return my 11 calls. I highly recommend that you do NOT use this company.

The Hartford might want to reconsider the actor Matt McCoy driving and taking his eyes off the road while talking to another person discussing the insurance. A lot can happen within a couple seconds with your eyes not on the road and you not being focused on your surroundings.

They don’t approve most claims with 100% pure evidence, coz they don’t wana pay and you can simply lie if you insured with them that nothing happened and they will not rule against you , so you have to hire layers and go to court. Customer service is very very poor

Good luck getting The Hartford to pay your claim. Held auto policy for years. THEY REFUSE TO PAY LEGITIMENT CLAIMS FOR THEFT!!! Offered a ridiculously low settlement amount of $4,100.00 UNDER our lowest estimate and can't direct us to a repair facility that will honor their estimate. Get your shxt together HARTFORD. Your computer program doesn't do auto repair.

Scam artists. Over billed for canceled insurance

Called to get some information/quote on adding another car and insuring my son in the future and the customer service rep/agent changed my policy and 3xed my previous rate without my consent and lied about the reason it was "legally" required. Now i have to wait to receive a form in the mail to fill it out and send back to reverse their mistake. A one star is really to generous for the experience I've had with them and if I could I would give a negative numer of stars in the thousands.

Website user experience is garbage. Not only do you need a password, which is obvious, but they make you create a multi digit pin. And who remembers this? No one is logging into this dumb website more than once a year. And if you get it wrong, you are locked out — and there’s no one you can call it Hartford, they’re not working at that time. Thanks for crappy customer experience and wasting my time on unnecessary layers of security for a stupid insurance website, as if this was Fort Knox.

This company sucks! I will never do business again with them my husband has a claim with them and if he don’t cancel it I’m divorcing him! Not one person there knows what they are doing.