The HartfordReviews of thehartford.com

I had Hartford Home Insurance via Trumbell Ins Co as my Ins company for over 10 yrs now. I called thm in 2019 2 let them kno I had a leak in my basement. They said my Insurance didn't covr that. I talkd to our City Bldg Inspectr. Since the leak was coming from the top of the basement on the front side of the house, I called a company to come dig out the front and tar around the front and they laid some kind of heavy plasctic too. I thought that was the end of it. Months later on a very rainy day, I looked in the closet to see if all was well with that leak, and once again I saw water. I called the Warren City Inspector. He said the leak was coming frm around one of my new windows where the caulking either came off or wasn't put on. One of the pieces of wood in my basement was decayg cuz the leak had been goin on for a long time behind a wall and the wall was behind a door used for the closet. Our City Inspector said I shld get that piece of wood replaced or the rest of the wood could decay. He said, in jest, you don't want your house to sink do you? Then I had a man come out 2 chk the air in my basement & he said I had mold. I had a company come in get rid of everything in the basement, exercise machines/dishes/Xmas trees/supplies we use to wrap gifts at Xmas 4 chldren in foster homes/TV/couch/chairs, etc.Once all that was gone and cleaned thoroughly, I put in a new floor made for basements that looks like wood. The reason I had mold is cuz the people who lived in the house B 4 me laid 3 different carpets on top of one another on the cement basement floor. A builder came and put in a new piece of wood where the decaying wood was and all is well. The guys who put in my windows caulked around the part where the caulk was coming off and my basement has been dry ever since. It was all a huge nightmare but I had no idea it was about to get worse today nearly 2 yrs later. I called to make my Home Insurance payment to Hartford. I hadn't received a bill in the mail like usual & my sister received hers. We got our insurance at the same time so I thought I'd call. When I called they told me that a letter was coming for me in the mail and that they were cancelling my Insurance. OMG! I asked why and they said I didn't do anything from the first time I called them about the basement & the leak. They told me they weren't going to do anything about it so I didn't bother doing anything. After the getting the outside of my house waterproofed & the leak was still there, I decided to call the Insurance Co & ask if they wld pay for some of it at least. They didn't and this was in 2020. They let me pay my House Ins for 2021 & didn't inform me they cancelled my insurance until TODAY! I spoke & then yelled at all three of the people I talked to. They were actually laughing at me on the phone. I told them they had no reason to cancel my Insurance & that my house was fine now because the water was from the hole the window company left in the caulking. When I called the Claim Representative and she said there is nothing you can do about this claim being denied and on your record! Once it's there, it's there! She was insulting to say the least. I told her I was going to put this on the internet and let everyone know exactly how corrupt Hartford really is. She said laughingly to go ahead. Then I screamed at her because she was mocking me at this point. The other girls I spoke to the very same thing. One of the girls, Lisa I talked to said the Hartford position doesn't meet guidelines. She said recent claims info revealed rotted wood and shifting of the foundation and persistent mold. When they took out the 3 carpets the owner before me put down, the mold was gone & has been gone ever since for nearly 2 yrs now. This girl was rude also. I asked if I could speak to a supervisor and she said their is only her, she is who you talk to when there are problems. I screamed at her too. They had no reason to refuse me home insurance. They said I did nothing from the first time I called them to ask if they would pay for part of that problem till the second time I called them to submit a claim for actually when the problem 1st started and I got someone to do the outside of the front of the house because I was told that would stop the leak and had no idea it was a problem with the caulking around the window. Hartford/via Trumbull Insurance Company wasn't involved in any of the fixes I tried that didn't work until the last fix which was the window caulking. My house has no leaks & they never called to find out if anything was done, and they really had no business since they washed their hands of any of it. They have ABSOLUTELY no reason for not keeping me as a customer and have actually hurt my health now. I'd like to know if anyone out there has sued this company and how you go about it. This is not a game. I paid approximately $10,000.00 for all the fixes I had completed to get this house fixed. It was as simple as caulking not being completed!

I truly cannot believe this company is still in business the horror stories I have heard from my co-workers are terrible. Every rep sounds un-trained and do not know what to look for in a claim the claims take a decade to payout. There has to be a better business way to be in business and this company needs the info for it!!!

The worst! Lost paperwork, lack of reliable communication. I don’t understand why there is not a class-action lawsuit. This company and the examiners that falsely pretend to do their jobs, should all be held liable in a court of law. It’s like a soldier killing innocent people, but shouldn’t be attacked in defense because he/she isn’t the President that commanded the war. Make the Claim Examiners who lie accountable as well!!!! I don’t think this poor excuse of an Insurance Company should be legally operating.

This is by far the worst insurance company I have seen. They find reasons to not pay you while on short term disability. I had surgeries and needed my short term income. They wouldn’t send the paperwork to the doctor to fill out kept saying they faxed it when the doctor has the fax machine right at the desk for the techs to get. They deny claims never paid once. I now look for jobs that don’t have Hartford for their insurance providers because they all work together in trying to force you back to work by not providing you income on your leaves. This is really a problem when you are already sick then have to worry about how to pay your bills. After all these reviews say they same thing this really is a class action law suit.

The Hartford 'manages' short term disability claims for the company that i work for. The Hartford is very difficult to contact. They claim that they don't receive emails that I send them from their own web portal! You can only call if you know the representative's extension or last name, which they do not provide. They also provide false info to my employer

I have homeowner's and auto insurance through these people. After our roof leaked we decided to put in new floors since the carpeting was ruined. I took out a $12,000 loan for floors and painting. The carpeting was removed and revealed serious mold and water damage that we did not know about. So I contacted The Hartford and they sent Servpro out and Servpro sent in Hazcorp to do air quality readings. The whole house had high levels of mold spores considered unsafe. So for 3 weeks Servpro worked here tearing out walls, ceilings and floors. I had to take out another loan for $8000 to pay my "share" if the cost. There was plastic sheets put up on the walls and ceilings which are now falling down. It's been 5 months. I was guaranteed that the rebuilding would be paid by insurance. However, what I wasn't told was that was only if the adjuster approved the cost and I had to find my own builder. So I found 2 builders and they submitted their cost which ranged from $36,000 to $25,000. I'm still waiting for someone to approve one of them so my house can be put back together. With the plastic falling down I've got all kinds of critters coming in, bugs, birds, a bat and raccoon. It was cold in here all winter and still is. It's been 5 months and no end in sight!! This is completely unacceptable! This is my home, my safe place and now I'm afraid to sleep for fear of what might end up me. Did I mention the bedrooms cannot be used so I've been sleeping on the couch for the entire 5 months. I'm 77 years old and $20,000 in debt to make this house livable and I have nothing but a big mess. The Hartford has to be the worst insurance company and I want to warn everyone to beware. If you think you have a great insurance policy, better think again.

I'm a dentist with commercial property insurance sine 2003. In 2020 they refused to pay for a broken pipe because it wasn't inside the building. In 2022 they refused to pay for a broken pipe inside the building because they said it was wear and tear. Don't waste your money here!!!!

I requested an FMLA (unpaid) beginning August 25th for only ONE day per week off to attend to my son's special therapy education even though he goes every single day. A few weeks and months go by with no issues. Then all of sudden they deny the leave request saying the "frequency" of education was written incorrectly because the therapy clinic didn't specifically say "frequency EVERY day" but instead it says "at LEAST 3x per week." Okay fine, I had the manager at the clinic fill out another form. Another fews weeks and month go by, they deny it again. No phone call or anything. Now the issue is that the correct form needs to be filled out. Okay, fine. I had the manager at my son's clinic fill out the "correct" form. Another couple weeks go by and I get another denial letter in the mail. I had to call them AGAIN, and the issue now is the DOCTOR has to fill out the form. Since the beginning I already told these people that the DOCTOR/PSYCHOLOGIST will not fill out anything because his job is to provide a diagnosis, which is taken to the special education clinic where they then come up with a therapy plan based on the diagnosis. The PSYCHOLOGIST has nothing to do with the therapy, so why would he fill out a form stating the frequency of therapy visits? I explained this over and over to these people. They deserve ZERO stars for lack of listening and understanding, lack of communication, and way of handling the situation wanting one thing after another even though their reasons of denial and what they asked for didn't even matter. KORI ANSELMENT and her team should be replaced with more competent workers.