The HartfordReviews of thehartford.com

I was Blatantly lied to by the adjuster Jerry Ray about my claim on June 30, that they were sending “a starter check” to get the work started until they got the estimates in from the glass shop and body shop. Then I wasn’t able to contact him ever again by phone or voice mail. On June 29 I was told by another claims team member that they hadn’t received an estimate from the body shop, so the check they sent was only for the glass. Then on August 1 a completely different story by a different and very rude team member Judy that I’d been paid in full, that the check was for the glass and body work, and they weren’t paying any more. Then call from another rude team member duplicating what Judy said, while not answering my questions, but basically repeating over and over a scripted response. I DO NOT recommend The Hartford unless you want to get the run around and like being lied to.

I have nuerothopy and arthritis from past chemo treatments, i went out on disability due to my condition, i got on short term disability in that 6 month period they would pay me but sometime hold it for weeks and weeks saying they need more paperwork which became a problem.After short term i went on long term disability, which at this point they made everything difficult, from filling out numerous amounts of paperwork for the doctor and i, and requesting more medical records after sending the same ones months back. I was forced back to work, which i been missing work due to my disability, trying to get accomodated at work and still dealing with the hartford. They have not paid me for 5 months being out of work disabled, i am about to lose my house, my truck, behind on electricity bill and still disabled and broke. This company should be out of buisness of course after a big class action suit, this is ridiculous!

I had a massive heart attack in 2008 and was unable to return to work , my employer had the hartford as our long term disability insurance provider which at the time was a good thing , flash forward to 2020 I received a letter that for the most part I did not understand so I called them to get a better understanding of what it said , so in a nut shell I was told that they had made a miss calculation on my claim and had been under paying me for 10 years , now to me that's a mistake , a $100,000 mistake although they say miss calculation , now I don't know about other people but that's a lot of money especially when you have been struggling for years and find out that things could have been a lot better , now they did give me the money which helped me pay off some debt that had amassed over the years , but I still lost my home and my car and had to file bankruptcy plus I knew there would be taxes involved , so I kept out some money to pay them , now normally the taxes I pay on the money I get from them is just a few hundred dollars a year so imagine my surprise when I got hit with a $22,000 tax bill so needless to say I didn't keep out that much so now I owe the IRS , In hindsight maybe should have done more research but I feel that the Hartford needs to be held accountable for what happened , it was a mistake plain and simple and I had to pay for it , I lost everything and I'm not saying everything would have been perfect but I can assure you it would have been better .

i have had home and auto insurance with aarp the hartford for the past 23 years. never have i mussed a payment. today i receive a letter saying they would not continue to insure my home because the paint is pealing and the roof which is 19 years old needs replacing. it also says that the 200 year old barn has bear wood showing. i have kept up my house and barn as good as posible the past 23 years. even if i could afford a new roof now you can't fin anyone to do it. i don't understand how a co. can treat someone this way who was loyal to them for so long i do not recamend them at all.

Had surgery.. had insurance.. had worst agent ever helping! Was denied! This insurance company was NOT worth the money! Not only did the agent NOT help but my claim was denied & he couldn't tell me why. Then to top it all off I lost my job! If I could give 0 stars I would! Don't waste your money with Hartford Insurance like I did! All this during a pandemic at that!!

Worst customer service I"ve ever experienced! Can't believe they can operate this way. And they are sponsored by AARP. What an insidious scam to take advantage of seniors! How does tis possibly continue. I'm out but not done.

They definitely take their time and wait till the last minute to where you could be fired not having fmla on file. You can only leave messages for case management and never calls back. It's a horrible process. Companies should not be hiring them for their fmla processes

The Hartford is managing my maternity leave (they pay my company the insurance for my short term disability, and 2 week paid maternity leave, then I get paid). It is unbelievably awful. First issue: they said 'call us when the baby is born.' My thought is no parent has the time to make a phone call with a newborn. Why don't they just use the information given to them prior and if it change, then I'll call them to let them know of the change. Second, they said I only get 6 weeks FMLA, which is not true. Third, I had to contact my company to complain, and my company had to elevate the issue (HR told me they have had many issues with The Hartford recently). Forth, they are asking for birth document again when I already gave it to them. Fifth, their website still says I need to provide my care provider information when I clearly see it's already in their system. This has been an awful experience. A new mother doesn't have the time or patience to deal with a company like The Harford. I recommend potential customers and current customers look elsewhere for insurance.