The HartfordReviews of thehartford.com

Purchased homeowners insurance from the Hartford on 11/11/22. Hartford was to send a copy of the policy to my bank, as of 11/22/2022 this had not been done. After receiving a letter from my bank on 11/28/2022 requesting this information, I contacted Hartford's customer service and spoke with Jacqueline on 11/28/2022 and provided the fax number for the bank. Jacqueline assured me that the policy information requested by the bank would be sent within the next 30 minutes. Today, 1/3/2023, I receive a second and final notice from the bank asking for this information. I have never had such an experience with any insurance company before the Hartford. If this matter isn't handled promptly, I will take my home and autos to another insurance company immediately.

Settled a bogus claim filed by a woman that was threatening to sue. Instead of taking it to court they settled for an enormous amount and it goes against my claim history. Which in turn means that my rates will go up. This is the second time in 10 years that they have done this to my company. I had dropped them for some years and was talked into going back to them. I will never do business with them again.

TRASH COMPANY,MAKES EVERYTHING SO DIFFICULT,RUDE RAGGEDY EMPLOYEES THAT NEED TO GET SLAPPED WITH A CAST IRON SKILLET,SHUT THIS ALL THE WAY DOWN!

I've been told three times now to submit paperwork for my leave of absence which I have verified every time, yet there still seems to be something wrong that no one will explain to me. The first time, the company said they would reach out to my doctor for it and then I received no updates until it was flat out denied with no explanation until I called customer service. Apparently there was a missing page, which I retrieved from my doctor and uploaded myself, but I'm told there's still paperwork missing. Yet when I go to download the blank form to see what's missing, it's the exact form I just uploaded. No transparency and awful timeliness.

I signed up with Hartford insurance in July of 2022. My first renewal notice came and it had an increase of almost 28% in my rate. I have not had any accidents or traffic violations and did not change any coverages. I called and spoke to their representative. His only response was, "Well, rates go up over time." I believe Hartford insurance offers a reasonable rate so you sign up with them and then jacks up your rate significantly upon renewal. Beware of buying insurance from this company.

the worst car insurance experience I've had in 30 years. Be aware, they give you a discount and you have to use an app that will track all your car trips. If you don't get out of the house within 45 days, they increase your premium and start sending you emails saying your payments are overdue (even if you paid your premium in full). There is no customer service available for 24 hours. Pray that the worst (such as a car accident or a ticket) doesn't happen during the weekend. AARP did not do a good job selecting this car insurance company. The premium price is not beneficial when they take your discount without notifying you. It's the same as any other car insurance price.

Horrible customer service from a claims adjuster who was rude, condescending and just wanted to rush me off the phone. I also had WC and GL insurance for my business for over six years and when I contacted them to cancel the policy, they didn't process the cancellation. I had to call again, and they kept me on hold for a long time.

I would not recommend this company to anyone. The adjuster who contacted us lived in another state. Our insurance is bundled - Homeowners/auto. During the Covid outbreak, agents began working out of the home. This became known to us when we paid our insurance for the year and the person taking the payment over the phone notified us that he took care of the auto portion, but the HO side was in the main office and it was closed. That person then promised to send the credit card payment over the next day when the office opened - that person never did. There was no notification that our HO was canceled, we received the new Policy like always, a few days later we had a housefire and immediately contacted Hartford who took our information and in less than a few hours informed us that our HO had been canceled due to nonpayment - did I mention we bundle? We nearly lost our minds then recalled that all phone transactions are recorded and demanded that an investigation take place as we had never received notification that we were late, much less had been removed from Hartford. Our auto policy was the same amount it had been in the past when bundled and we knew then that the person taking our payment for the entire upcoming year had failed to perform that service. We were reinstated but clearly, Hartford proved to be a company that advertises something it will not honor and the next battle was on.