Shandra A.
Just horrible…the call center isn’t even stateside.
Only gave 1 star because of choice. Although, my claim was approved. I’m the beginning, it was denied because they stated my Dr did not provide the documents requested in time. My Dr had until the 30th of the month, the denied ny claim on the 18th of the month. That was on the Hartford, not my Drs office. I can never get ahold of Stacie Patterson, she doesn’t return phone calls. She makes notes on your file for customer care to answer your question. I do understand that there are multiple people she has to deal with, but damn. If you know there is an issue, why can’t you take the time to email, call or whatever to help resolve the problem. Don’t leave customer care responsible for your mess. I truly wish, companies would utilize another STD provider and rid this ancient ass company. They do more harm than good with people. When your our for whatever reasons your out for, you should not have to have the added stress of The Hartford not doing what you pay them to do.

