The HartfordReviews of thehartford.com

I went thru the proper steps to file a H&R claim, received an estimate from the body shop. One month later they got the jeep in and did the repairs. Then Hartford said they would not pay for OEM parts only after market parts. Then they would not pay for the going paint and labor costs, skimping on the shop payment. The appraiser was extremely rude to the shop several times, then called and was very rude to me and threatened me with not getting the jeep back after repairs. I told her I already had the jeep back and she hung up on me. I then was able to talk to the new clain madjuster and voiced my complaints. She then sent a letter stating I owed the shop what Hartford refused to cover. Now she will not return calls from me or the shop. This is how a valued customer is treated. The company wants your money but then does not value you or your claim.

If you are thinking of using these guys, run away. If by chance you have to cancel the insurance you will be charged at a rate that is double or more for the partial year. They will do a fake audit based on numbers they make up & you will pay. I rarely do a bad review but I’m hoping to help people not be cheated by this company.

Someone hit my truck that the police determined they were at fault. they want me to fight it out with her and State Farm insurance over them paying for my repairs instead of them doing it they should pay me since I have to do all their work for them!!!!!!’nnnn

As an insurance agent that has been writing small business insurance since 2011 I have seen Hartford progressively become non-existent with customer service. They are completely transaction oriented and will pass the buck to someone else in the company if they don't have time to help. Their website is no longer user friendly when attempting to quote online and if you do bind coverage with them, they re-underwrite the risk after you bind and usually want off the risk. If you try to make a change on a policy you have to enter it online (and have it come back incorrect 90% of the time) or call them. You cannot send to an email directly. It has to go through their online platform. Most of the changes are outsourced to an oversees company and they are unable to understand due to the language barrier.

Horrible is a moderate word. - 6 months and I still don't understand the bill - From what I thought it was, it always 2X - Cancelled it in June and now I am still getting bills. 2 hours with their customer support and they are trying to convince me that they dont take premium at beginning of month i.e June premium deducted was for May? Never heard of any insurance company taking premium at end of insurance period. Liars! - T&O I see 2 policies, and I have proof of cancellation but still showing 1 active and different support people giving different answer on what the premium is for.

Tried to get a Homeowners quote. Filled out the Online and received a premium price, but no details, just a message to call. I called and after 20 minutes of answering questions, most which were already answered online, I was told the details would be sent to my email. Didn't happen. Called again the next day, and again after another 20 minutes answered the same questions, while being told they are trying to help, I was put on hold for 6 minutes, after which I hung up. These people are not professionals. If it is so difficult to get a valid quote, imagine what would happen if you had a loss!

After you cancel policy, they will bill you. They are three times more expensive than most insurances. I had to pay two payments to two companies the last month. They advertise as cheaper for elderly which is false advertising. They will sent a collection letter if you don’t pay immediately. AARP should be ashamed to advertise for them as helping the elderly.

I'd give The Hartford negative ratings if possible. The Hartfords paperwork policies appear to be shady in the fact that instead of giving you all the forms at once they give you the first form then claim info is "missing" and the make you resubmit more paperwork. I'm on go round number 4 and my claim isnt done yet.