The HartfordReviews of thehartford.com

Hartford is the worst company of all time. How do you treat people over 50 in such a way? I changed my direct deposit I got a letter from Hartford saying my insurance was cancelled. I sent proof showing my direct deposit has been changing and they won’t reinstate me. My cousin works for the news outlet I’m going to let him know and have someone investigate Hartford's fraud insurance company.

So I called and hired The AARP Hartford in June, 2023, as they were less than my current provider. I gave the agent my mortgage company information, and the agent assured me that Hartford would :take care of the rest". Ihave always used an impound account with my mortgage to pay my insurance, as do most Americans. Two months later, a cancellation notice due to non-payment...along with a bill for 300.00. Hartford failed to contact the mortgage company....so they did not get paid. Hartford then failed to contact me by phone, text or letter to inform me they had not been paid by the Mortgage company as we had agreed to. I called and the agent told me since the mortgage company didn't pay, I somehow should have known, and paid it myself, out of pocket. Be aware.....you have to really follow up with this company. They are very sloppy.

Applied for a medical leave of absence and the entire process is terrible. They make you jump thru hoop after hoop just to be paid for money you're legally obligated to get and even then you're likely to not be paid anyway. The pay is awful the coverage is awful and the customer service is awful. I wish I could give them zero stars bc that's what they deserve

I've delt with a lot of insurance companies in my 77 years, but Hartford is hands down the very worst. Ran me around collecting proof of hit and run on the other parties part. 3 months of trying to get 911 call logs and [police report. Sent them all the logs of calls proving the other party did run from the scene, but Hartford went to arbitration and stuck me with the deductible. Four months later finally got my car fixed. No communication, lost paperwork, sorry customer service. Wish there was a 0 star available.

A Hartford client ran a red light and hit my 18 year old daughter. The Hartford’s partner in crime, Mitchell, provides estimates on repair cost and comps. You can guess my daughter’s car is a total loss by the Mitchell flawed reports ( I received two, errors in both). Needless to say my daughter will be without a car unless we can find one in the junk yard. Please keep in mind…CarMax and Carvana are selling compatible 2011 maximas for $15,988. I have refused to settle, not sure what my options are at this point without getting a layer involved.

The worst experience. Over 3 weeks trying to get a STD claim done. Cant get a answer from call center. I've sent them requested documentation 3 time's. Alls I get is a text requesting more documents. That I have no idea how to get. The worst application process. as well as customer service. I dutifully pay them. But they discourage you to collect

This is awful awful company. Not only do they jack up the rates but they force you to go paperless JUST TO BE ABLE TO ACCESS YOUR account. They say you can change in settings but why should I have to. I have HATED these guys for years but am stuck with them for now

Initially my STD was denied and then overturned. I contacted the appeals analyst who informed me to contact my original analyst. We'll, the original analyst is working on a project and no voice mail access and there is not an option to contact her backup. One representative provided me with the supervisor number and still no return call. Not a good practice as people are needing answers. My doctor put me off work for 7 days, I completed the return to work in the portal and the return note was uploaded to the case by me. Then my doctor took me back out a few days after my return to work, I contacted Hartford to let them know I was off work again and was informed they didn't know I had returned to work. Excuse me, I told the representative I completed the return to work in the portal he said it's not there. I said I sent in the return note. I asked had medical documents been faxed to my doctor the representative read the fax number and I informed him it was wrong and provided a direct number. However on the portal it still shows the incorrect fax number, which makes me think they are still sending information to the wrong fax number. The medical documents have been faxed more than once. Hartford is unable to locate my paperwork and each representative says the information of receipt is in the portal. Well obviously it's not there, and the deadline is August 22nd. I'm exhausted of getting no answers from anyone from this company. It's more stressful than being away from work.