The HartfordReviews of thehartford.com

A gentleman rear-ended our car on 07/07/2022. Drivable but could not get into body shop until end of August. It took 30 days to complete work and shop complained to us about having to argue with Hartford Insurance regarding parts needed. Then we returned rental car. Hartford paid $600 which left $870 for us to pay out of pocket. Tried to call and e-mail claims processor Dorothy Faust. After no response for 20 days called complaint #. Bingo, got thru to Dorothy. She tells me I should go after the other insurance company myself. Great customer service. NOT !!!

This company is horrible. They lack communication skills. You can send them everything they ask for and they still lag about your claim. They make me feel like it is their job to deny or lag about most claims. The reps don’t give any useful info even when asked. I have been in peer review for 2 weeks, on top of that I have never received written communication from them. I am almost homeless waiting on a decision on my claim. They don’t seem to care about people. They will not let you speak to a supervisor over the Analyst team lead. Dulce and Martha are useless. Get an attorney on standby you will need them.