The HartfordReviews of thehartford.com

In December 2024 while returning from California I hit a truck canopy. Of course there was severe damage done to the front of my vehicle. I filed a claim with the Hartford only to find out that when I had signed up and switched from my mustang to my Ford truck that they had not switched over my full coverage they had given me liability only which meant that I had no insurance basically. When I needed to get a rental car from Avis while the repairs were being done of course I had rental car coverage on my insurance and someone backed into it and knocked the carport down on top of it. It took me 40 days to get a response from the Hartford and the only reason that they did was because I called into argue with them about the coverage they had given me. If I had not called in she would not have called the adjuster and I would have never gotten a response. Avis contacted meat to let me know that it would be 2,000 plus dollars to do the repair. They submitted it to the Hartford and offered to close the claim out for $1,200. The Hartford refused. They did not notify me. They did not offer me the chance to pay the difference. As a matter of fact when I asked her via email why they didn't she just never responded to me. The Hartford is no place for seniors to get their insurance! Why is AARP promoting this company that is constantly ripping off seniors and providing no customer support whatsoever. After my last interaction was Hartford I had a heart attack I was so stressed out. You think they care? Nope. Still left me out there on my own to negotiate the rest of my debt on a fixed income. The Hartford is not the friend of seniors do not buy your insurance from these people. Their rates are outrageous and they constantly rip us off and shove us to the side like garbage. FYI, I am a 69-year-old professional driver who had a class b license for 50 years, never had an accident in my personal vehicle or work. Why is the Hartford charging me $2,000 a year for a 2004 Ford pickup that I drive less than 100 miles a month? These people are stealing from Americans

This is a SCAM insurance! one of the worst car insurance companies anyone could get in NY! OR OVER 50! SCAM SCAM SCAM SCAM SCAM!! Representatives don’t know what they doing, you call to see if anyone can take your payment and they say they can’t, go to the app, I tell them my app is blocked from their site, no one can help me, another agent says she can update my auto pay and didn’t, making my payments late, another agent I spoke too to see why my auto pay the payment they haven’t taken out, she said the auto pay by the first agent wasn’t updated, this whole thing is a joke, I’m starting to thinking who’s taking my money and where’s my money going. Absolutely ridiculous and the worst of the worst. Do not think that The Hartford is cheap and your saving , they so quick to cancel you and say they can’t reinstate it. Aweful experience I ever had.

Claims are incorrectly submitted to clearing house (Nexus?). This can cause insurance rates to jump greatly. It impossible to get this corrected by Hartford even after hours of phone calls. You get promises but no follow through. I strongly recommend everyone call and request your "letter of experience" to check for errors. I will be contacting my state insurance board to try to get the error fixed as Hartford was unable to do so.

They canceled my home owner insurance in less than 1 month saying my pets were not authorized pets (rat terrier mix, German shepherd mix and black lab). Neither of them were the breeds that disqualified them (pitbull, Rottweiler, cane corso). They suck! I sent them documentation but they are just stupid!!!

I send and resend and resend my Dr. notes on why I cannot work. Still won’t send short term payments. Tell your employer to go with a different short/long term insurance company.

Not a Fan.. this company assists crappy employers and LLC’S in offering employees overpriced crappy benefits that don’t cover you until two weeks of being out of work but it’s a crappy job to begin with right?! so go figure.. there’s no pressure off of you when making a claim.. it was literally updated because I called and the status changed immediately because of paperwork that was just sitting there..You feel No sense of urgency when dealing with them.

It’s been 10 months since a tree hit my home. I’m still fighting to get the inside fixed!! Deny, delay , decline. AARP should be ashamed of their affiliation with these crooks. Zero stars

The worst insurance company. Don’t get fooled by the AARP discounts , They pay out without letting the person know their is a claim against them , I have spent a year for an incident in a parking lot , police report stating no more than 1000 dollars damage to either car , yet they paid out 22 thousand dollars to an individual . I sent them pictures of both cars , scratch on mine smudge on hers , I was never notified of the claim being paid but when I got my renewal they were going to charge me over 2000 dollars more for a year . I would advise anyone to stay clear of this company ,Every time I called I was assigned a new agent , sent them all the information , took my car to a body shop they told me to go to and the guy said no way ,no how could that amount of damage be done in a parking lot with slant parking two cars reversing . When I questioned how and who was the adjuster on the claim ,, he never returned my calls or answered his phone .