The HartfordReviews of thehartford.com

I 100% do not agree with new Hartford policy of charging extra for paying online via credit card. It’s ridiculous, greedy and uncalled for.

I have went 4 weeks without any payment from them since a different claim analyst took over my claim. He keeps asking my doctors for more information. I have bone on bone knees and almost wheelchair bound. I guess he doesn't think I have bills to pay!!!!!

Not a good company don’t know why they exist give you the run around to pay you and lie and act like detectives for a little money . Don’t use them at all

We were a customer for our business for over 10 years and never filed a claim until this year and they denied our valid claim. Tens of thousands of dollars wasted with no benefit.

Useless To EV Drivers This company essentially refuses to insure the safest vehicles on earth, and when they did offer liability only coverage, it was completely out of line with the industry. I didn't EVen get my "free gift" for wasting my time to get a quote.

So Bad.... Criminal lack of communication, horrible process of policy rate and even after canceling policy still having to deal with their "yearly audits" which continue to ask for more money. They do nothing and charge an enormous amount of money for nothing. Stay away.

I had insurance with the Hartford for a number of years, but they have gone downhill. They keep raising rates, and customer service is not as helpful as they used to be. Also, their online driving app has gotten a lot worse, seeing incidents where there are none. I'm guessing they don't want to give discounts. I won't be back.

The Hartford did their bait and switch with us for home insurance. We were quoted one thing, and then they wanted to come and physically look at the house. Our home value was raised as was our premium. That's not even the problem. The issue was that they accidentally put an additional zero on the end of our home value making it $7.7 million dollars, and taking an additional $20,000 out of our escrow in addition to the $3,000 they already took previously. There was no way to contact customer service over the weekend this happened so we were in a panic for days. Then when we did contact them the Monday after they just fixed the issue. We asked for a supervisor to call us back regarding the egregious error, and have still not gotten a call weeks later. Horrible customer service. Horrible error. No apology. I reported them to my state Department of Insurance. DO NOT USE them unless you want to potentially have these issues and no one to call or rectify when they happen.