The HartfordReviews of thehartford.com

So, turned 55 and signed up for AARP resulting in Hartford Auto Insurance. Anything for lower cost, right? Well, they suck. Their roadside service is unbelievable, AI generated, you can't get a live person on the website or by phone except to jerk you around and say that's another department which then results in a transfer, a sudden termination of the call, and no way to obtain answers. Per their website, where I as a multi year customer at this point am prevented from filing a review, they are wonderful, and everybody loves them, which means fake reviews. There is nothing like being at the side of the road in a snow storm and having to call around for tow trucks because AI decided there was tire issue when no tire issue was reported, by text, which is the only response you will get, after you put in 100 pieces of information (like they have never heard of you before), and then direct you to a business that doesn't do what you need, after charging money for a service that is supposed to be included, which requires you to pay by credit card, right then and there or your roadside service AI Text will not be completed. Expletive Expletive Expletive.

This is an atrocious company that actively works to avoid covering you. They have declined multiple colleagues and myself for “anxiety”. My anxiety has been stable for many years. I’ve never needed to file a short term or long term disability for anything, ever. I tried to appeal the decision with a letter from my psychologist and the letter said “we declined your request for Long term disability and weekly disability coverage due to situations depression and anxiety… Medical underwriting focuses on past and present health, including height and weight measurements of an individual and the implications to their health for the future as it relates to our risk parameters.” I’m requesting the medical information they used to decline coverage. It is like pulling teeth getting any information from this company. When I initially got declined I sent an email to their underwriting email asking for what information I need for my Doctor to appeal it (they said that if you want to appeal it please send a letter in regard to the reason you were declined, but didn’t give any details). I got a formulaic letter in the mail about a week later with no answer via email and they considered that an appeal. When they got the letter sent from my therapist, they did not explain why it was still declined. When I contact the toll-free number 800–3 31–7234. I speak with representatives, who are honestly trying, but are in a very tough decision since they have no control. They relay information but advised me that there’s no way to speak with anyone of the medical underwriting and they are not allowed to make outbound phone calls. The inability to communicate with the people that are asking for more information is very confusing to me. In addition, I get the strong impression that their goal is to not offer coverage. If you have the power, I would strongly avoid using this company as they are not genuinely trying to help people. They are clearly trying to make as much money and deny as many people coverage as possible.

The Hartford took over our company Family Medical Leave Act reporting. THE CUSTOMER SUPPORT DURING DAY TIME USA HOURS IS A FOREIGN CALL CENTER TAKING ALL YOUR INFORMATION. They basically do nothing for you but probably are the cheapest for the company to comply. They immediately push you to do online entry yourself each time you call. They only supply the paperwork that you must take to your doctor after the appointment and you know how hard it is to get to see them again in the ten day window to report back and another trip. When I believe they should be contacting the doctor directly and supplying the paperwork with your name on it and then the doctors would know the rest to fill out since it would have your name on it. It is basically a push off of work without real support.

I had a car accident that was not my fault at all. They wouldn’t pay the full price of totaled car and they only offered me 50% of the accessories that I had on the car. The customer service is horrible to deal with and now they are giving me a hard time with the settlement. I do not recommend the Hartford and I do not recommend AARP anymore.

They make it impossible to collect short term and long term disability. Example: I’ve paid them for 12 years through work. Never a single claim until now. So I need to get this form. That form. And when I get all the info from my Doctor’s they always say the other papers sent in a timely manner are outdated. So I have to do it all over again. Once I had it going they cancelled it saying it doesn’t qualify. Then I had to go through an appeals system. Fortunately the appeals department is a third party. They were extremely thorough took all my information from me and all my Dr’s. I won with them. But Hartford wasn’t done with their tricks. They moved my claim into long term disability and closed my account because it didn’t qualify again. Needless to say I learned that getting disability through social security was actually easier then getting what was owed to me through The Hartford. I’m disappointed and committed letting people know what they are.

when I first started with this company it was an aarp referral they had really good rates and payments were manageable for a retiree.....since then my payments have doubled...I called State Farm and they are saving me 230.00 a month when I called Hartford to ask them to see if they could do anything,,,been with them 12 years...they said no we can not change the rates....so going from helping the seniors of the world to gouging ...dont do business with this company

For employees with open NYPFL claims, the option to schedule a call with a representative does not work. The system continuously loads despite multiple attempts. Additionally, the number of times I have had to call to correct issues with my claim and receive payment is excessive. This process is frustrating and inefficient. Individuals who are ill, new parents, or caring for a sick family member do not have the time or capacity to navigate repeated errors and delays. This experience places an unnecessary burden on people during already difficult circumstances. Significant improvements are needed to ensure claims are handled accurately, efficiently, and with consideration for those relying on these benefits.

I have canceled my policy now about 9 times, but they still wont cancel it. They continue to pretend they have technical difficulties for 2 weeks. All they are doing is to try to cheat me out of another day insuring a car I no longer own, worst insurance company I have ever dealt with in my life. These are some real fraudsters!