The HartfordReviews of thehartford.com

I provided my leave date and return date. I was, according to Hartford, provided the wrong documents (by Hartford) that I submitted to my dr to fill out as I thought that Hartford would know how to do their job. They called me today (4 days after my claim creation, with 11 days left to provide necessary documents) to let me know that they provided me with the wrong documents and need to send me a new document through email as they don't know how to add the document they actually need through my portal. Hopefully, they sent me the correct documents this time. They have made this process unnecessarily confusing and chaotic. I hope they can provide their employees with training and easy to follow SOPs such that they may know how to do their jobs. I do not trust this company, and suspect that the incompetency is intentional.

Our Hartford car insurance went went up over $70 from $422 to $503. I am definitely going to shop around!

I have a claim with they at first it was great but now 4 weeks in they are dragging their feet

I would strongly caution anyone considering using The Hartford for business insurance coverage. My experience has been extremely disappointing and concerning from a trust and transparency standpoint. For years, I allowed my business insurance policy to auto-renew under the assumption that the same level of coverage was being maintained unless I was clearly notified otherwise. Instead, The Hartford reduced portions of my coverage during renewal, never clearly disclosed the reduction, and continued billing me as though everything remained the same. There was no meaningful transparency, no proactive explanation of the changes, and no effort to ensure I understood that my protection had been reduced. Business owners depend on insurance companies to be upfront, consistent, and trustworthy—especially when policies are renewed automatically year after year. Quietly reducing coverage while continuing automatic billing undermines confidence and creates significant risk for customers who believe they are protected. In my opinion, this is not how a reputable insurance company should operate, and it has seriously damaged my trust in The Hartford.

This company was terrible to deal with. They insisted on charging me workers comp for contractors that worked 0-5 hours per week. This is not required by state law. I had to submit copious amounts of documentation to argue this, they took months to review it, came back with an "adjusted amount" which was a slight decrease and then the next cycle, charged me fully for these minimal contractors all over again. I dumped them as soon as I could. Customer service was not effective and their website is clunky and the documentation they send you requires a lawyer (or now AI) to translate. Nothing is clear, nothing is straightforward and it 150% feels like a money grab with no concern other than their bottom line. Keep looking elsewhere and save yourself the headache. As business owners and heads of organizations, we have other places that require our time and this company will take all the time you have to wade their their bureaucracy just to insist you pay them what they want- despite your state requirements or regulations.

This insurance is a complete scam- they say 55 & over cheap insurance and they charge way more than any other insurance I have got a quote from! They should not be lying to people that AARP and the Hartford is cheap. When GEICO offers way less! Awful service

If I could do a zero star I would I had auto coverage until I put in a claim a tree branch fell on my truck. I had home insurance coverage with them until I tried to submit a claim for storm damage to my roof and the told me it was $500 to repair it but made me replace my roof . They send a contractor out to make sure they don’t have to pay for anything but make you do repairs out of your pocket. I don’t recommend this company at all I had them for 12 years and get done like this . Unreal

Unfortunately after the fact, I discovered that auto coverage is significantly higher than competitors. In addition, my experience with their customer billing has been dismal. After discovering I had been cancelled, I was billed for those months that I was not covered with an explanation after the fact that it had been renewed.