The HartfordReviews of thehartford.com

My experience with The Hartford has been one of the most frustrating and stressful customer experiences I have ever had. Although liability for the accident was accepted, the handling of my total loss claim has been slow, confusing, and unfair. What makes this even more disappointing is that I was not proactively informed that my vehicle had been declared a total loss. After hearing very little about my claim, I personally visited the collision center to check on my vehicle and was surprised to learn from them that the vehicle had already been determined to be a total loss. This is information that should have been clearly communicated to me by the insurance company. Since then, I have spent months battling over the valuation of my 2023 Tesla Model Y Long Range AWD. The Hartford relied on a third-party valuation company whose reports contained discrepancies and inconsistencies. I reviewed the reports myself, identified issues, and submitted numerous current market listings and supporting documentation showing comparable vehicles listed at significantly higher prices. Despite providing this evidence, the valuation remained far below what I believe is the fair market value needed to replace my vehicle. What is most frustrating is the amount of time and effort this process has required. I have spent countless hours making phone calls, reviewing reports, researching comparable vehicles, gathering evidence, sending documentation, and repeatedly following up on my claim. This has impacted both my personal life and my work. Instead of being supported through the claims process, I have felt like I have had to do the work myself while continuously fighting for a fair valuation. My wife and I have also been significantly impacted by the loss of our vehicle. For nearly three months, we have been forced to manage with no vehicle while this claim remains unresolved. The rental vehicle provided was a very basic model that lacked many of the safety features and functionality of my Tesla and was only available for a limited period. Once the rental ended, we were left without adequate transportation while the valuation dispute continued. Living without a vehicle for months is not a minor inconvenience. It affects daily commuting, work schedules, appointments, family responsibilities, and overall quality of life. The delays in resolving this claim have created unnecessary hardship and stress for my family. I am still dealing with this, not sure when Hardford resolves this Throughout this process, I expected The Hartford to act fairly, communicate clearly, and make a genuine effort to determine the true market value of my vehicle. Instead, I have experienced delays, poor communication, valuation discrepancies, and a settlement offer that does not reflect the actual market value of a comparable replacement vehicle. I hope The Hartford reviews its claim handling procedures, communication practices, and third-party valuation process so that future customers do not have to experience the same level of frustration and hardship.

Definitely fake insurance,just go ahead and file a claim don’t let time goes! Just sue them directly who hit your car never rely on this insurance

The new website is not user-friendly anymore! It is stripped down of most of the helpful information, including user ID, and information about payments etc. Why did you break the system by creating a problem that didn't exist? It used to be a great website for users now it's just confusing and not helpful at all!

1 star is to much I lost everything when I was denied a claim when I got hurt at work these are the lowest scumbags of earth and they lie and play games with people’s lives the company I work for is just as low for having them rerhig pacific worst of the worst

Giving 1 star because that is the lowest they would allow. I spent 2 days and several hours trying to find out if I could purchase special event insurance for my grandbaby's birthday party. I was transferred to 5 different people today and that does not include the people I had to speak with yesterday. The last person I spoke with was so unkind and short with me. When I matched her energy she barked at me to calm down and told me I was lying when I said how much time I had already spent on the phone. I hope she has the day she deserves. If you want good customer service, I would avoid this insurance company.

There is a darkness hanging over this company. I do not recommend. They collect money and provide abysmal customer service.

Just spent 1 hour, 20 minutes being shuffled around to different departments. Erroneously received an email that my insurance was CANCELED and I had to pay $860 or be sent to collections. I thought it was a scam because my payments are automatically withdrawn from my bank account. When I logged on to Hartford, all it showed was an up-to-date account. My mail showed repeated thank-you emails for my autopayments being received. After more than an hour, and speaking to more than 5 different agents, they figured out that I supposedly owed for an audit of my account. I explained that nothing is showing as owed on my account and they acknowledged that the system did not reflect the owed funds, unless you look in the Audits dropdown. They said I moved from direct billing to X-Pay and that's the problem. They never billed me for the audit until they sent me the CANCELATION AND COLLECTION NOTICE. Horrible system and worse customer service. If I had the time, I would refer this to the Missouri Department of Commerce and Insurance.

I signed up with the Hartford for general liability insurance for a start up business. The first year premium was $1589. The Hartford sent me a policy renewal for $2979, almost double the first year premium. I called in and after at least an hour on the phone they said they would discount the premium $400, still a substantial increase so I cancelled my policy. They make you fill out an audit to see if they owe you any money or you owe them based on the policy. The audit said I owed them $146 because my revenue increased? When I filled out the audit I didn't increase the amount of revenue because as a start up the business operated at a loss. Typical insurance company crap, they don't care about you, your business and only about the premiums they collect. When I called in to refrute the audit I was on permahold for over an hour. I hate this company!!!!!!!! State Farm did a common sense underwrite on my business for a general libility policy for under $1000.