TheGuarantorsReviews of theguarantors.com

Response from TheGuarantorsAug 10, 2026

We initiated your cancellation the same day we were made aware that you would not be proceeding with the Lease Guarantee, and our team acted as quickly as possible from there. To ensure your refund was processed correctly, we requested that you verify the payment method by which you wanted the funds returned, which is part of our standard refund process. We reached out by email the same day the cancellation was initiated to obtain that confirmation, and followed up again when we did not receive a response. Although you acknowledged our email to express dissatisfaction with our refund practices, you didn’t confirm your preferred method of payment. A manager also attempted to reach you by phone today but was unable to connect with you. At this time, we will refund your original method of payment. Please let us know as soon as possible if there are any issues this may cause, such as the account or card originally used being closed, as this can cause further refund delays.

Response from TheGuarantorsAug 10, 2026

We’d like to clarify how our product works. TheGuarantors' Lease Guarantee is designed to help renters qualify for apartments they may not otherwise be approved for, while providing the property with the required protection to move forward with the lease. We're glad you were ultimately able to use our services to move into your new home. TheGuarantors operates as a third-party guarantor service and is separate from the building where you applied. We're sorry to hear that you had some difficulties reaching the leasing office you were working with and understand the importance of having timely communication and support throughout the leasing process. While our team can’t assist with specific questions about your lease with the property, we are available seven days a week through phone, email, SMS, and self-service chat to answer any questions about the Lease Guarantee policy you purchased from us. We’re committed to being a reliable resource for renters when support is needed. Thank you for choosing TheGuarantors, and we wish you all the best in your new home!

Response from TheGuarantorsAug 3, 2026

Thank you for taking the time to share your feedback. We want to clarify that TheGuarantors does not set the requirements for who needs a Lease Guarantee; that determination is made by the property as part of their own requirements. Our role is limited to providing coverage once an applicant chooses to move forward with us as a condition set by the property, and we're not able to speak to any individual property's specific approval process.

Response from TheGuarantorsAug 3, 2026

We'd like to share a bit more about how our product works. Renters always have the choice of which apartment they'd like to move into, and the requirement of needing a Lease Guarantee is set by the building itself, not by TheGuarantors. When it comes to coverage, here's how it works: if you fall behind on rent, your landlord lets us know, and we'll reach out to encourage you to get caught back up before the balance grows. If your lease ends and there's still an outstanding balance, your landlord can file a claim against the bond; if we pay out on that claim, the renter is required to reimburse TheGuarantors as per the terms of our Lease Guarantee product. On the renewal side, we know it can be frustrating that approval isn't guaranteed. Each renewal is looked at fresh, based on your most current financial and payment history. Paying off a past balance is absolutely a positive step and something we take into account, but it's one part of a broader review, so it doesn't automatically mean renewal will be approved. Thank you for choosing us to help you secure your apartment last year; we're glad we could be part of that process. Applicants who are denied are welcome to reapply after 30 days. Circumstances can change, and a new application may lead to a different outcome.

Response from TheGuarantorsAug 11, 2026

We want to make sure your concerns are directed to the right team so they can be resolved as quickly as possible. All the matters you shared are handled directly by the property, as they relate to the property itself rather than TheGuarantors' coverage or application process. As a third party, we provide Lease Guarantee coverage but don't have any control over unit availability, leasing decisions, or move-in timelines. Those decisions are made solely by the property's leasing team. While we're not able to assist with these property-specific matters, we hope you're able to work with the leasing office to reach a resolution. We wish you the very best in getting everything sorted out.

Response from TheGuarantorsJul 30, 2026

Thank you for your feedback, and we're glad to hear the service itself worked well for you. We understand that cost is an important factor in any purchase, and we want to provide some context on how our pricing works. The Rent Coverage policy amount is based on many factors, including the amount of coverage required by your property, and information provided in the application by both the leaseholder(s) and the property. This means pricing varies depending on the specific building, how much coverage they require, and application details, rather than being a flat fee. Our product helps renters qualify for apartments they might not otherwise be approved for, while also giving the property the protection it requires. We recognize the premium is a real cost, and we don't take that lightly. We appreciate you taking the time to share your experience.

Response from TheGuarantorsJul 30, 2026

We understand why you may be questioning the need for a Lease Guarantee policy, especially if you have a strong credit score and the required income. We'd like to provide a little more context around how our product works. While a high credit score and strong income are important indicators of your ability to pay rent, they don't account for every potential risk a landlord may consider when they evaluate applicants. For that reason, many landlords choose to require a Lease Guarantee for qualifying applicants, regardless of a high credit score, to provide additional protection throughout the lease term. It's also important to note that TheGuarantors does not decide whether an applicant is required to obtain a Lease Guarantee policy. This is determined solely by the property's leasing office as part of its own approval criteria. We provide the coverage option for properties that choose to partner with us. If you have other questions about TheGuarantors or your Lease Guarantee policy, our support team is happy to help.

Response from TheGuarantorsJul 17, 2026

We understand that payment issues can be frustrating, and we'd like to help get this resolved as quickly as possible. Please reach out to our support team at your earliest convenience so we can review your account and work with you to resolve the issue. Our team is available seven days a week by phone, email, SMS, or through our self-service chat.