John Kristopher M.
The Goth Society listens!!!
EDIT: The Goth Society has reached out to me. They listened and gave me options that really helped me. Again, I know this was my mistake but they went above and beyond to help find a solution that I could live with. Thanks to The Goth Society ❤️ I made a mistake on my order and somehow got my ring sizes wrong. I emailed to ask about an exchange or return for a refund. They told me they can't do that and offered a ONE TIME courtesy of 50% off of one piece to make it right. The website does not state no returns on sale items (I got the bundle of 7 for $85) Get this, they also told me I am allowed to keep the pieces I have. DUH! If I am not exchanging them or getting a refund, why on God's green earth would I send them BACK?? Thanks for permission to keep the items I paid for. Disappointing customer service. The rings where nice quality but what good does it do me if I can't wear them. Again not the company's fault I measured wrong but the inability to help me fix it is crazy! What offensive options they gave.
Response from The Goth SocietyOct 12, 2026
Hi John, Thank you for sharing your experience. We're sorry about how your request was handled. We understand that the ring sizes were ordered incorrectly, but that doesn't mean we couldn't have tried harder to find a reasonable solution. We can also see why our previous response came across as unhelpful. We'd like to take another look at your order personally and see what we can do to make this right. We'll reach out to you directly. Morgan The Goth Society 🖤




