Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncOct 21, 2024

Hi Arjun! Your order was voided and the funds have been returned to you. We sent you an email on the 5th of September to explain why your order was canceled. The order you placed was using a promotion code that can only be used once per household, account, and shipping/billing address. It looks like someone at your address had already placed an order using a promotion which is why your order did not go through. We do apologize for any confusion or issues this may have caused you. If you have any questions, please do not hesitate to contact us!

Response from Touchstone Essentials, IncOct 8, 2024

Hi! Thank you for your review! We appreciate you choosing our products, do not hesitate to contact support if you have any questions. Thank you for shopping with us!

Response from Touchstone Essentials, IncOct 7, 2024

Hello! We're sorry to hear you are unsatisfied with our products. Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. We back our high-quality products with a 30-day unconditional empty-bottle money-back guarantee. If you’re not satisfied for any reason, you can return your order for a full refund (less return shipping), which is issued back to the original payment method used. Do not hesitate to contact support if you have any questions.

Response from Touchstone Essentials, IncOct 1, 2024

Hello! We are sorry to hear that you’re feeling unhappy with our services. After looking into your account, it appears that you successfully self-canceled your monthly subscription on September 29th. However, since the order was created on the same day, the cancellation of the subscription didn’t automatically apply to the order. To cancel the order, you would need to cancel the subscription before the order date. Our system shows that you sent in emails on Sunday, please note that our offices are closed on the weekends, and you can find our office hours online on our website. It can take 1 to 2 business days for our Support team to respond to emails. We have responded to your email today, October 1st, which is the 2nd business day. Please let us know if you need anything else!