We believe it’s not too much to ask for your nutritional supplements to meetthe same high standard you want for your food: organic, clean and natural.•••Touchstone Essentials was born in 2012 with a vision of organicgoodness accessible to everyone. Getting the right nutrition is abig part of living to your full potential.•••We comb scientific journals and carefully cultivate formulas thatput healing plants at your fingertips. It’s a difference you can see and feel.•••Our supplements read like a recipe for good health.They're filled with organic fruits and veggies, and never any toxic additives.
Touchstone Essentials, Inc (thegoodinside.com) has 420 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
Touchstone Essentials, thegoodinside.com
Website
thegoodinside.com
Category
Personal Care
Location
Raleigh, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 81% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We love the Zeolite detox! My kids take it no problem - they even look forward to “drops and spray”. Such a staple in our home that gives me as a mom such peace of mind to know I’m helping their bodies process and detox the things that don’t serve them.
Response from Touchstone Essentials, IncOct 31, 2024
Hi Shauna! We're happy to hear your family loves the Zeolite Detox Pack as much as we do! Thank you for shopping with us! Do not hesitate to contact support if you have any questions!
SA
Sarah
Touchstone repeatedly charged my card…
Touchstone repeatedly charged my card without my permission. I reached out to the co multiple times asking them to stop charging me and I continued to be charged unauthorized. If you buy a product from them, they keep your card on file and then continue to charge your card every 2-3 weeks without your permission. Getting them to stop is almost impossible. I had to report fraud and cancel my card, as that was the only way to stop them from continuing to repeatedly run my card causing me to overdraft.
Response: I HAVE contacted customer "support" MULTIPLE times. Unfortunately, as it was a horrible experience. They are not helpful. AT ALL. The last time I called, the lady put me on hold to consult with someone higher up after I threatened to turn them in for fraud for continuing to charge my card unauthorized. Repeatedly. And she just never came back to the call. I was on for almost 45 minutes and finally just hung up. No one ever got back to me. Dealing with your co has been a terrible experience. And yes, they could see where they repeatedly charged me. There was just no resolution offered.
Response from Touchstone Essentials, IncOct 30, 2024
Hi Sarah! We're sorry to hear you are unsatisfied with our customer service. We do not keep credit cards on file unless you sign up with a monthly subscription. We charge and ship out monthly, so the ship date is 30 days from your first order that initiated the subscription. When customers email or call in to have their subscription canceled, we will cancel your subscription; however, if you place an order later with the autoship price the system will create a subscription on your account again. We have a 30-day return policy, if customers do not want the product they can return it for a refund.
We would like more details about your account so that we can look further into this issue and see what we need to improve on to prevent this from happening again in the future. You stated that you were on hold for 45 minutes and never received a callback, our team is very good about reaching back out to the customer, so we would like more details on this.
Again, we do apologize for any issues this has caused you. We do request that you send an email to [email protected] with details of your experience so that we can investigate!
JE
Jessica
Not helpful customer service
Not helpful customer service and the included info had nothing to do with what I ordered.
Response from Touchstone Essentials, IncOct 30, 2024
Hi Jessica! We sincerely apologize for any dissatisfaction you may have experienced with our customer service. Should the information provided not meet your expectations, we kindly invite you to reach out to our support team at your convenience.
MP
Melissa P.
Delivery was timely
Delivery was timely
KP
K P.
Customer Service Excuses
Products ok but horrible website that will not let you cancel auto ships. After 3 orders I did not want the product and customer service stating they would stop shipment. Not done, finally I sent email (so I had it in writing) requesting removal of credit card to avoid more mis ships. After many over shipments I had a 12 mos supply. When my doc advised I stop using, I still had a 5 mos supply I had paid for. They will not allow return after 30 days. Even though dating was fine and THEY were reason for my supply. Will never use again. They sure can mess up on auto ships, and not be forthcoming on 30 day return policy. I was told not their fault...'customer should know our autoships and 30 day return policy'. Why not make this clear when we tell you we have a 12 month supply with your auto shipment mistakes!!! Do not call for cancellations....put it in writing. Better yet, dont order and save yourself on the autoship scam.
Response from Touchstone Essentials, IncOct 25, 2024
Hi! We’re sorry to hear you are unsatisfied with our website. In order to cancel a subscription, the appropriate credentials need to be used if the email address used for the order/account is not inputted as the login you are trying to use, then it will show there is no subscription when logging into the account. Our return policy has not changed and is located on our website, we back our high-quality products with a 30-day unconditional empty-bottle money-back guarantee. Do not hesitate to contact support if you have any questions.
ER
Emily R.
Works 100%!
Works 100%!! I have a non verbal- autistic 18 month old and I got this product to help her speech and it’s been working! She’s not saying full words but she’s babbling a lot more then she used to and she knows how to say moo. Before she didn’t like playing w/ anybody now she even brings us her toys so we can play with her. It’s been 1 month on this product and I love it!
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Serena
I don’t feel any different
I don’t feel any different, how do I know it is doing anything. I will finish the product and then I will see if I feel different with out it.
Response from Touchstone Essentials, IncOct 25, 2024
Hi Serena! We back our high-quality products with a 30-day unconditional empty-bottle money-back guarantee. If you’re not satisfied for any reason, you can return your order for a full refund (less return shipping), which is issued back to the original payment method used.
When using zeolite for the first time, detoxing the initial heavy metal load can take some time. Some folks notice a difference right away, for some, it takes a few weeks, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox.
Do not hesitate to contact support if you have any questions! Thank you for shopping with us!
AM
Ally M.
Muscle tightness side effects
I have only been using this spray for 4 days.And I think I am having a big detox reaction.I had a bad headache for 3 days.Stomach cramps and diarrhoea.
I now have really sore legs.The muscles are really tight and I can't sleep because of the pain in my legs at night. I would really like to know if this is a normal detox reaction.And should i carry on using the spray or not ? I did have a really bad taste in my mouth which got worse on the first 2 days.But has now gone as has my headache, So I think it is clearly doing something and getting rid of toxins..But the pains in my legs are really bad and I don't know whether to carry on or not? Any advice would be really gratefully received.I have not managed to find anything on google.
Response from Touchstone Essentials, IncOct 22, 2024
Hi! We are sorry to hear that you are not feeling well! The zeolite Clinoptilolite has been granted GRAS (Generally Recognized As Safe) status by the Food and Drug Administration. Since zeolites will attract water to facilitate the detoxification process, adequate filtered water intake is suggested (8 to 10 glasses a day). If any signs of dehydration do appear (headaches, tiredness), increase your water intake and reduce your zeolite intake for that day. We do not have any research or studies showing if zeolite can cause your muscles to tighten, so we are unable to provide more details about that.
The body’s main detoxification organs are the liver and kidneys. While the body is going through detoxification, it’s essential to support your immune system by nourishing your body with antioxidant-rich fruits and vegetables and exercise. Typically, with detoxification protocols, it can be expected to experience a Herxheimer reaction or “healing crisis” whereby you may experience worsening symptoms for a short period before feeling relief. Herxheimer symptoms may include:
Headache
Nausea
Upset stomach
Brain fog
Fatigue
However, because the zeolite clinoptilolite captures and holds heavy metals and toxins within its crystalline structure, a detox reaction is less likely to occur, since the toxins do not come in contact with the body’s systems as they are removed. This makes zeolite a far more gentle and preferred detoxification method compared to any other method.
Please do not hesitate to contact us if you have any questions and we hope you feel better!
