The Glow FairyReviews of theglowfairy.com

I reach out to customer service because I had some more questions I needed answers for before making a purchase. Customer service was fast and their response was detail. I was able to make a purchase and happy with the results so far.

Had a terrible burning sensation on my skin asked for a refund that was refused as I had not kept the packaging was offered an exchange obviously I cannot use their products

I purchased 3 products, followed the instructions 100%. Absolutely no difference. These products do not work, save your money. I am so disappointed.

Samantha understood the assignment provided helpful advise and when nothing came of it, she understood my frustration, mean and nasty comments and not only handled herself with decorum which I certainly did not possess at the time and then went above and beyond in scheduling a redelivery at the company's expense and cherry on top offered me a choice of a free gift as an apology and yet it was nit her company delivered! Sam needs a special mention for solving my dilemma

Fantastic customer service, have to say I have never had such a speedy response to anything and everything I have asked, both before and after I had made my purchase, everyone I had a reply from to my queries was very quick and very helpful Can’t wait to start using my products and will definitely be purchasing from The Glow Fairy again

En ce qui concerne la gamme de produits "The Glow Fairy" je donne 4 1/2 étoiles. Je suis agréablement surprise des résultats. Bravo. En ce qui concerne la Section "Support" je donne 5 étoiles. Agréablement surprise de l'attention apportée à ma demande et le professionnalisme avec lesquels la situation a été gérée. Je donne 1 étoile concernant la livraison .... J'ai payé $33.00 pour les frais de livraison express (livraison garantie dans les 3 jours ouvrables). J'ai dû attendre 11 jours avant de recevoir ma commande malgré le fait que j'avais payé le $33.00 pour livraison Express. Toutefois, à ma grande surprise et un réel plaisir, après communication avec le Service "Support" de "The Glow Fairy' j'ai été à même de constater à quel point vous vous souciez également de la satisfaction de votre clientèle canadienne. Alors avec vos réponses, toujours rapides et courtoises à mes courriels ainsi que le remboursement de $33.00 couvrant les frais de livraison Express, vous avez regagné ma confiance jusqu'à preuve du contraire. C'est certain qu'il serait important de régler les délais de transport pour toutes livraisons au Canada et je vous remercie de vous en préoccuper. Présentement il n'y a aucune notification qui mentionne que les frais de $33.00 pour livraison express (3 jrs ouvrables) ne peuvent pas, pour le moment, s'appliquer pour le Canada mais que vous dites travailler à trouver une solution. Ce serait moins frustrant ainsi puisque les clients canadiens seraient informé et auraient le choix de commander sans utiliser, du moins pour le moment, les frais de livraison Express (livraison dans les 3 jrs ouvrables) et en sachant qu'il y aura un délai qui pourrait aller jusqu'à 10-15 jours pour livraison régulière. Cependant, il serait vraiment important de trouver une solution pour une livraison dans un délai plus raisonnable. C'est seulement une idée que je vous présente.

8/20/2024: After repeatedly emailing the company and threatening to dispute the charge through my credit card company, they relented and reimbursed me the full amount including shipping and did not require that I return the product. Persistence does pay off. When you order from The Glow Fairy, they like to promote their 30 Day Satisfaction Guarantee. In that guarantee, it says "we want to make sure we back that up with a risk-free, ironclad satisfaction guarantee!! If your shopping experience is less than phenomenal (for whatever reason), we will do whatever it takes to make you not only satisfied, but thrilled about your purchases". When I contacted them about my unhappiness with a product, they apparently have conditions attached to this ironclad satisfaction guarantee. They were willing to take the item back but I would not be reimbursed for the shipping costs I had to pay upfront plus I'd have to pay for the return shipping. That would have netted me probably around $5. Needless to say, I am not thrilled about my purchase.

No satisfaction guaranteed and then told they will do an exchange for used product, doesn't work, also have to pay for returns a fee and shipping. Only exchange no refund although they say 30 day satisfaction guaranteed. I would not recommend.