The Glow FairyReviews of theglowfairy.com

This review is for the customer service I received as I haven’t yet gotten my products yet but I’ll review those when I get them. I placed an order without reading the returns/refund policy and I emailed their support asking if they could cancel one of the items off my order, one of the add to order items after I placed it lol, and THEN I read the policy which states they can’t modify or cancel orders once placed, so I actually didn’t even expect to get a response. BUT a really friendly and pleasant support team member named Samantha got back to me and helped modify my order anyway, even let me know when to expect a refund on the item ❤️ extremely fast and on top of that gave me a coupon for future orders. It was really above and beyond my expectations.

I am very satisfied with this company, they are very understanding to my health issues. I look forward to trying other products in the future. Awesome customer service!!

I ordered 2 products. One arrived damaged, I assume melted as it was only shipped in a thin plastic bag type mailer, so the product itself was detached from the applicator and stuck up inside the lid of the tube. The only way to use was to kind of dig out the product from the lid. The customer service rep Samantha replaced the damaged product for me - excellent customer service. The other product arrived fine and I've been using it with no issues.

I purchased products without using a discount code. I contacted customer service who promptly responded to ensure I received the discount. They were courteous and extremely quick to respond. Sure ensures my faith in this organization.

Something very fishy with this company. Firstly most of the reviews only talk about their customer service, then only one 5 star review on their website for the Instant Eye Repair Serum, which I have to add was a complete waste of money. It does nothing. In fact, it makes my eyes look worse. I’ve used it a couple of times now and washed it off straight by away as it causes weird creases around the eyes.

I am always wary when making online orders from a new-er company (there are so many scams and paid reviews in this world), but I’m glad that I took a chance and purchased the eye repair serum trio and retinol glow wand trio. Product arrived within a reasonable time frame - even to Canada. I’m almost 50, and I’d been feeling really self-conscious over the severe bags/puffiness under my eyes. Honestly, it looked like the bags under my eyes had bags…that had bags….that also sometimes also had bags. After using these products for a few weeks, I began to see some major improvements, and my friends started to notice as well. I’m also very sensitive to fragranced products, and the scent of this product is mild - almost non-existent. I have already recommended these products to friends.

I placed an order through my phone and used Apple Pay. I forgot that my old shipping address that was automatically saved hasn’t been updated. Realizing the mistake after the fact, I panicked and reached out to customer service via email. To my surprise, I received a reply within 15-20 mins from Lauryn with customer care. She quickly updated the shipping address prior to responding. I’m super impressed and extremely grateful. I can’t wait to try their products when they come in 😍

Great company to work with. Very easy going and accommodating