The Game StewardReviews of thegamesteward.com

Usually people share their bad experiences faster as you can see below in the other reviews - that's why I'll share my "positive" experience. It's mostly positive because I knew I'd have to wait and I didn't mind the hiccups along the way, for others this could have been a negative experience if they wanted their product delivered fast. Only order if you're okay with delays on shipping, this isn't the best place to buy birthday presents (unless you buy them months ahead). I preordered something on March 7th and I got it around May 20th. That's 2+ months of waiting, but hey, I know what I signed up for and I had no issue waiting. I got an email on the 23rd of March asking me to verify my shipping address because a shipment of the board game has arrived, they also notified me there will be a delay. They may have forgotten about me or IDK, I had to email them on the 25th of April to ask for an update, which is around when they started the shipping process. My order wasn't handed in for shipping but I had the tracking info, etc. They actually handed my order to FedEx on the 4th of May and I got it on the 19th. Personally I'd order again but only for myself knowing all of the hiccups with shipping. Just make sure you check up on them every once in a while and you'll be fine. Thanks for the Board Games!

Update: I must admit that I'm surprised by the reply from the game steward because of their dishonesty. The game steward states that they communicated that they are not a distributor and that the low-priced items they offer are not for one person to buy-up or potentially resell at a higher price elsewhere. Firstly, they did not communicate. They just emailed me that there's a purchase limit on the item I ordered, so my order got cancelled, but, quoting from their email, "We do not have such a restriction on the All-In Bundle, so you are welcome to purchase as many of those as you wish". Secondly, I had straightforwardly informed the Game Steward of my status as a reseller back on 01/05/2023 by email, and then they successfully fulfilled my first 2 orders for 20 copies of the same item despite my status. It's disappointing to see that the Game Steward is being dishonest about their awareness of my status as a reseller. While they claim to care about other customers being able to buy discounted products, their actions show otherwise. I hope that other potential customers will take this experience into consideration when deciding whether to do business with the Game Steward. ------ Initial Review ------ I had a terrible experience with the Game Steward that I feel compelled to share with others. I placed an order on 04/25/2023 and waited for a week with no updates on my order. I placed another order and still received no communication from the company. When I emailed them on 05/04/2023 asking to expedite my order, I received no response. I had to email them again on 10/05/2023 to inquire about my orders, only to be told that they had been cancelled due to a purchase limit of 5 on the item I had ordered, which was not communicated to me at any point. What's worse, it was only because I initiated communication with them that I received any response at all. The Game Steward seemed to have no interest in fulfilling my order or keeping me informed about its status. They simply took my money and sat there arrogantly cancelling my orders. I am highly disappointed in the Game Steward's lack of transparency and communication regarding their purchase limits. It's unacceptable that they cancelled my orders without prior notice, especially since their shipping policy for in-stock orders states that they will ship within 3 business days after receiving the order. I would caution others to consider other options for purchasing games and to be wary of the Game Steward's lack of communication and transparency.

Hice un pedido hace mas de un mes, al contactar con ellos dicen que están teniendo problemas con fedex, cosa que suena a escusa, ahora ya no tienen stock del producto que compré y no contestaron mi ultimo mail. Supongo que si vives en USA el trato será distinto, pero si compran desde Europa no se arriesguen, no vale la pena. Poco fiables. I made an order more than a month ago, when I contacted them they said that they where having problems with fedex, which sounds like an excuse, now they no longer have stock of the product I bought and they did not answer my last email. I suppose if you live in the USA the deal will be different, but if you buy from Europe don't risk it, it's not worth it. They are not trustworthy. Edito 12/04/23: no tardaron en contestarme y me confirmaron que ya se había mandado el pedido, pero no se me había notificado correctamente, según el número de seguimiento todo parece en orden, así que corrijo mi nota a 4 estrellas.

Everything came quickly, packed very carefully, and in pristine condition. Really happy with their communication, speed, and responsiveness, and their customer service is also top notch. Will shop here again for sure.

**Edited again - They’ve put up a new reply saying I only received the refund. Weird how, apparently, I had received both in their initial response that they have since deleted following my response. 100% sketchy. Would not recommend this company at all. **Edited again - it looks as if their reply has disappeared since by update below?** **Edited to add response to reply below: I have not received any order from Game Steward so have not got the item as well as being refunded. This is nonsense. I’ve just checked the tracking details given by the Game Steward and it is not showing that it has been received. So again, nonsense. It is showing as “item preadvice received” which is the same update and date as those received back in January. I never received this item. Only months of being mucked about and then ignored. *** My 8 year old had some Xmas money leftover so, at the start of January, he asked to buy the Marvel United Playmat from The Game Steward. We are in the UK so knew it could take a bit of time. It was in stock but took 20 days just to dispatch. I emailed and was told that they were working on dispatching a back log of games but it would be dispatched shortly. On 25th January, I received a tracking number. The tracking number hasn’t updated from “we are expecting your item” since then. After a good few weeks keeping an eye on tracking, I emailed TGS and they didn’t respond so I emailed again. I waited for 4/5 days and still no response. My son was upset and asked me to get his money back; this is despite the Playmat being the only thing he needs to complete his MU collection. With no response from TGS, I opened a PayPal dispute. Funnily enough, I got a response pretty quickly agreeing that there looks to be a problem so FedEx will investigate and they will let me know. We’re now nearly at 2 weeks later and no contact at all, so I’ve escalated to PayPal. I get they are busy with current KS and dealing with fulfilments and dispatch and my son’s order is a drop in the ocean for them, but communication goes a long way. The wait I expected (although over 2 months for an instock item is pushing it) but, given the good reviews on the likes of BGG and Board Game Revolution, I didn’t expect poor customer service and lack of communication. I won’t be ordering from them again.

Second chance at KickStarter game + bonus material, hard to find elsewhere, good price, well packaged, new/sealed, good delivery time, would buy from again / would recommend.