The Game StewardReviews of thegamesteward.com

Preordered Puerto Rico Special Edition. Blog posts on website state the fullfilment of Puerto Rico concluded (March 16 post which I promptly archived in waybackmachine). Reached out to support, and 2 days after the blog post stating that fulfillment had concluded, support claimed that fulfillment hadn't even began. Reached out for follow up to state I never received my email for address verification, next response is that "most of the order was severely damaged and unable to be sold". If most of the stock was damaged and unable to be sold, then how is fulfillment complete? I tried reaching out for clarification, never received any response. Called number listed on company website, received no response. If the issue is accurate that stock was received damaged, why no communication to the remaining preorders? Why does the site say nothing about the issue. So much conflicting information and no path to resolution or communication Additional info: my order currently remains paid for with no product in return Update after TGS response: Thank you for acknowledging the shortcomings of this issue. My rating will stand until the order is fulfilled (not using this rating to get a faster shipment just want to make sure things follow through before updating the rating). 4/17/26 - still no update on order after being told by support it would just be "a couple weeks". 6/19/26 - still no update still unfulfilled. 7/19/26 - have emailed a couple times. No update to fulfillment still. 8/23 - this is resolved. finally received. Review staying at 1 star.

They scammed me by selling me retail game add-ons as " with kickstarter exclusives". There wasn't a single exclusive. The scammers didn't even bother to apologise. Liers. For shop owners, order: #TGS113476 The announcement clearly and unambiguously speaks of the exclusive rights of the Kiskstareter. And yes, you will have some of them. The rest you can later find as a separate lot. After the noise on BGG, the seller decided to send the ad a little further. After the buzz on BGG, the seller decided to reschedule the ad, but the Wayback Machine still remembers the relics! But even now, you'll only find out that the village is missing two boxes of exclusives once you unpack them. I'm going to get a reply saying I wrote very late? Seriously? ... to feedback..The first time I wrote to you, it was four weeks later. Considering the package traveled across America, then to Europe, then to Ukraine (during the war!!!), that's actually pretty good timing. And yet, And yet, I've never received a single reply to my emails. They've simply ignored me. Look, they have a wonderful survey you have buying something true shop app. You're asked to give a positive rating immediately after your purchase is send :) . And after a month, if you want to leave feedback, you can take a break. That way, you get 5 stars without criticism. Very convenient.

Hey all, I recently purchased over $400 USD worth of new Marvel United games from The Game Steward. After nine days, I received a shipping notification and was excited for the delivery. Unfortunately, that excitement didn’t last long. When the package arrived, I was surprised to see the shipping box had been custom-cut to fit the ~22 lbs of games flush, with only a single thin sheet of bubble wrap between the games and the box itself (pictured). Unsurprisingly, damage occurred. The large X-Men promo box—central to my order and purchased at more than twice the original Kickstarter price—arrived with two damaged corners and a damaged edge. I left the box sealed, as there’s a good possibility the internal plastic card holder is also cracked. I immediately contacted The Game Steward, politely requesting an exchange. The damage was clearly the result of insufficient packaging, not carrier mishandling. Rather than acknowledge the packaging oversight, they refused any exchange and offered a $13.59 partial refund—period. They stated the damage was not their responsibility, despite the lack of adequate protective materials. I insisted I’d like an exchange, and six days later, they’ve ghosted me and are now not even offering the token refund. For some, this might seem minor. For a collector purchasing premium-priced items, it significantly impacted my enjoyment of the product. What makes this particularly disappointing is that I’m also a small business owner. I understand margins, competition, and the challenges of operating without the scale of large corporations. But I also believe customer service—especially when mistakes happen—is where small businesses can truly differentiate themselves, even when it costs something in the short term. I know others have had positive experiences with The Game Steward, and I’m glad for that. I’m sharing mine because I believe transparency matters, and because I hope the company course-corrects toward the strong customer service reputation it once had, living up to their claimed tagline of “Trusted Quality & Service”.

Ho acquistato un gioco a 120 euro più 38 euro di spese di spedizione, il tutto regolarmente pagato a The game steward. Arrivato il gioco in Italia il corriere Fedex mi ha chiesto ulteriori 56 euro di dogana perché il mittente non aveva indicato in fattura le spese di spedizione da me pagate e quindi le imposte calcolatemi in Italia sono risultate maggiori. Voglio segnalare questa superficialità e scorrettezza commerciale di The game steward a beneficio di altri utenti.

Six weeks and they keep telling me "oh just 1-2 weeks more". Will never buy from again. Who knows if I will even get my $400 order. ----------- Update per TGS' reply: Absolutely correct. I received my order of over $400 worth of "in-stock" items just eight weeks after placing my order, and with only three lies about its shipping status during that period! If this sounds like the company for you, choose The Game Steward! For my part, they lost a customer permanently. 1 star stays. ------------ Second update (08/03/26): The Game Steward flagged this review as "defamatory" and had it removed. After a review period, it was today determined to be valid, and was reinstated without edits. Just one more example of the unacceptable behavior of this company. Don't give money to these people.

I'm extremely disappointed with my recent shipment! Despite my special request for proper packing as it was international, the package arrived severely damaged. What's even more appalling is that the company blamed the transit process for the damage, rather than taking responsibility for their own packing mistakes. offering a mere 20% refund, leaving me to bear the brunt of the 80% loss due to their subpar packing. Unacceptable.

Update: I must admit that I'm surprised by the reply from the game steward because of their dishonesty. The game steward states that they communicated that they are not a distributor and that the low-priced items they offer are not for one person to buy-up or potentially resell at a higher price elsewhere. Firstly, they did not communicate. They just emailed me that there's a purchase limit on the item I ordered, so my order got cancelled, but, quoting from their email, "We do not have such a restriction on the All-In Bundle, so you are welcome to purchase as many of those as you wish". Secondly, I had straightforwardly informed the Game Steward of my status as a reseller back on 01/05/2023 by email, and then they successfully fulfilled my first 2 orders for 20 copies of the same item despite my status. It's disappointing to see that the Game Steward is being dishonest about their awareness of my status as a reseller. While they claim to care about other customers being able to buy discounted products, their actions show otherwise. I hope that other potential customers will take this experience into consideration when deciding whether to do business with the Game Steward. ------ Initial Review ------ I had a terrible experience with the Game Steward that I feel compelled to share with others. I placed an order on 04/25/2023 and waited for a week with no updates on my order. I placed another order and still received no communication from the company. When I emailed them on 05/04/2023 asking to expedite my order, I received no response. I had to email them again on 10/05/2023 to inquire about my orders, only to be told that they had been cancelled due to a purchase limit of 5 on the item I had ordered, which was not communicated to me at any point. What's worse, it was only because I initiated communication with them that I received any response at all. The Game Steward seemed to have no interest in fulfilling my order or keeping me informed about its status. They simply took my money and sat there arrogantly cancelling my orders. I am highly disappointed in the Game Steward's lack of transparency and communication regarding their purchase limits. It's unacceptable that they cancelled my orders without prior notice, especially since their shipping policy for in-stock orders states that they will ship within 3 business days after receiving the order. I would caution others to consider other options for purchasing games and to be wary of the Game Steward's lack of communication and transparency.

**Edited again - They’ve put up a new reply saying I only received the refund. Weird how, apparently, I had received both in their initial response that they have since deleted following my response. 100% sketchy. Would not recommend this company at all. **Edited again - it looks as if their reply has disappeared since by update below?** **Edited to add response to reply below: I have not received any order from Game Steward so have not got the item as well as being refunded. This is nonsense. I’ve just checked the tracking details given by the Game Steward and it is not showing that it has been received. So again, nonsense. It is showing as “item preadvice received” which is the same update and date as those received back in January. I never received this item. Only months of being mucked about and then ignored. *** My 8 year old had some Xmas money leftover so, at the start of January, he asked to buy the Marvel United Playmat from The Game Steward. We are in the UK so knew it could take a bit of time. It was in stock but took 20 days just to dispatch. I emailed and was told that they were working on dispatching a back log of games but it would be dispatched shortly. On 25th January, I received a tracking number. The tracking number hasn’t updated from “we are expecting your item” since then. After a good few weeks keeping an eye on tracking, I emailed TGS and they didn’t respond so I emailed again. I waited for 4/5 days and still no response. My son was upset and asked me to get his money back; this is despite the Playmat being the only thing he needs to complete his MU collection. With no response from TGS, I opened a PayPal dispute. Funnily enough, I got a response pretty quickly agreeing that there looks to be a problem so FedEx will investigate and they will let me know. We’re now nearly at 2 weeks later and no contact at all, so I’ve escalated to PayPal. I get they are busy with current KS and dealing with fulfilments and dispatch and my son’s order is a drop in the ocean for them, but communication goes a long way. The wait I expected (although over 2 months for an instock item is pushing it) but, given the good reviews on the likes of BGG and Board Game Revolution, I didn’t expect poor customer service and lack of communication. I won’t be ordering from them again.