GP D.
Very bad shipping
I pre-ordered stuff worth $250 in early June. They told me it would arrive in the warehouse the following week. The week came and went. When I emailed them about this, they said they have a queue of pre-orders and that it would take until mid to late July to ship. Like 8 weeks after I placed the order. What??? I paid that much, and they couldn’t even expedite my order when I requested they do so. As a result, I got a full refund, which was the only good thing to come out of this (hence the extra star). It’s funny how they were quick to refund me in less than a minute, and yet I would have to wait 8 weeks to get my stuff. Crazy. I honestly have better experiences on eBay where a lot of the games are at least the same price as Game Steward’s and I get them much quicker.
Response from The Game StewardSep 29, 2025
Hi GP D, thank you for sharing your experience. We completely understand how frustrating that must have felt. One of the challenges with pre-orders is that we do not control when the publisher ships the games to us. We have already paid for them and have to go on what the publisher tells us on delivery, and sometimes they arrive later than expected. When they do arrive in our warehouse, we work through thousands of pre-orders for the item in the order they were placed. That means customers who purchased much earlier (sometimes years in advance) are served first, and newer orders like yours, which came in just before the shipment arrived, come in order after. It is not that we do not want to expedite, but that we do our best to be fair to everyone who has been patiently waiting. I am glad the refund process was quick and smooth for you. We will continue working hard to balance fairness and speed so that everyone’s experience feels worthwhile. Thank you again for giving us a try and for sharing your feedback so openly. It helps us improve. The Game Steward Team