thefreezepipe.comReviews of thefreezepipe.com

Still have not received my order-- Christmas gift-- ordered mid December!!!!

Improve logistics especially pre-Christmas. I was getting emails about already receiving the pipe, yet it hadn't even been shipped. Only the label was printed. Failed at being a Christmas present.

I placed my order on 12/18/2023 and it was delivered on 12/24/2023. Not bad! I placed another order on 12/28/2023 and to date (1/27/2024) it has NOT been delivered. What was once a happy customer is now pretty pissed off!

Did not ship when promised. Could not,promise a delivery dare. \

The pipe is amazing. The shipping was slow and communication could be improved, but I am totally satisfied with the quality and workmanship of the piece. I've just ordered another piece and am hoping for speedier shipping. I've heard that the company was overloaded for the holiday 23 season, so hopefully things will be better. Still, wonderful piece.

I had to wait over 2 weeks before the order shipped. Despise using the promo code for a free coldstone that was emailed to me, it was not sent with the first order and I had to request (and argue) for it to be sent.

It was a little late but it works great!

I love the pipe and how it works. How ever I was sold a cozy that is totally non functional. Contacted customer service and was told it's just the way it is. With the cozy on the pipe the feet don't touch the surface so the pipe will fall over any time your not holding. Everyone loves their bowl tipping over after hitting it. :(