The Fragrance ShopReviews of thefragranceshop.com

I’ve only given one star as there wasn’t an option for none. I ordered some Chanel perfume at the beginning of July. The package was left at the door (despite it requiring a signature) with a hole in the box & the perfume missing. I’ve been trying for over 3 months to get a refund & just keep going in circle… email or ring, complete forms & provide photographs/evidence then nothing happens & I have to start again. Advisers insist they deal with all calls including complains & there is no other way of complaining. Eventually I was promised that if I sent the forms & photos/evidence AGAIN, I’d get a refund in 7/10 days. No refund or contact after 3 weeks so ring again to be told the claim has been closed but adviser promised to sort but email is just more of the same…we’ll investigate. How do you complain to this company???

The monthly subscription that they say you can pause at any time does not let you pause it at all and it’s impossible to cancel🙃 customer service says they can’t pause or cancel on their end ? so how else are you meant to do it

WARNING!!!!DO NOT SIGN UP FOR A SUBCSRIPTION!! They make it impossible for you to cancel the subscription. I have folowed every step possible. They changed their phone number, when you finally get throug to a customer service line abraod they wont help you.. "system is down, we'll get back to you". They never do. I have since repeatedly emailed customer serice and even though they repond they do not cancel the subscription! This is criminal! Frangrance shop, if you see this... CANCEL MY f***** subscription.

Wished I had read reviews before buying I purchased my perfume on 22/08/26 They claimed they delivered on 26/08/25 I was home all day and night Sent email and the picture where they claimed that they left my perfume on safe space didn’t match anything like at my address Sent so many emails with no reply I phoned them and they claimed to have sent me a form to complete for refund still no form Buying time so that they get all four payments from clear pay . Likely I have managed o get my two first payments back They cut me off phone when I tried to call . Don’t buy on this site total scam I think I have an idea the people who owns this site . Really sad . Two more payments I am waiting to clear so that I can despute with As they refuse to cancel and the perfume was 76pounds So T buy from them please It’s not the wrong company it’s exact same he same company with the same log I know what I am writing about

Ordered perfume, took my payment 11 days ago and still no perfume! Really poor service and coms! Never will I buy from The Fragrance Shop again!

no items posted no reasons why and no help from them

I am the member of TFS 2022 and frequently use this app. I am premium member of TFS but always had issue to use my Discount voichers. Every time there will be an issue and the worst part is the TFS customer service, you must be luckiest person to get help from them on time. Call center is the worst to contact. Even I visited one of the TFS outlet in central London, the staff refuse to help me and said that members only contact by call or email. Please do not stuck in the member ship scam. If you want discount just use MsEdge browser and you can find discount vouchers.

We visited the fragrance shop in bluewater in July 2025. The staff were very friendly especially Rebecca. Rebecca was extremely helpful and knowledgable and guided us to make our purchase for our son. Thank you very much. We came back a couple of weeks later and Rebecca remembered us and again gave great customer service. Highly recommended.