The Fragrance ShopReviews of thefragranceshop.com

Zoya, Alex and Hayley always give great customer service and always display a welcoming, polite, positive approach to everyone. I definitely rate their customer service skills 100/10

Been waiting for a refund on an item they could not supply that I paid for in advance at time of ordering! Emails back and forth one time you will get your refund in 5 days then another the next day looking at order you did not pay despite me sending back statement showing I had paid! Then email saying your order has been delivered look in places outside!!! They clearly don’t know what they are doing! It’s only £24 and I feel I’ve lost this money but is that what they hope that people will give up. I will never order from them online again. Shockingly poor communication 16 weeks this has been going on

Would give them a 0 if possible. Had a perfume from their online store and the top is faulty so the lid can’t be removed. Been bounced around their support for 40 days so far and still no progress on a replacement or a refund. Useless customer service.

Still waiting for product no reply on customer service awful company !! do not use

Returned an item on the 24th December, was told 13th Jan 5-14 working days for a refund, told 23rd Jan 5 working days then told on 3rd Feb the refund should be in ‘soon’. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, refunds must be issued within 14 days of receiving returned goods. This deadline passed weeks ago. Will now be taking this further after multiple failed attempts from ‘customer service’ Order no FWUK63620258

If I could do 0 stars I would. I returned my parcel nearly a year so and still haven’t gotten my refund and they don’t reply to my emails and hang up when I call. It was a £300+ order. Worst company EVER. Don’t trust them.

Been trying to cancel my membership for a week and payment will come out tomorrow. Your constantly giving wrong phone numbers on your app and when I finally find a number to get in touch Your operators pretend that I don't have an account. Scam of a company you did the same to me last year. Please avoid signing up to these con artists

Literally the worst retail experience of my life, the only reason I ordered from here was to receive before Christmas Day without having to stress as this is what they advertised (“order now to receive in time for Christmas”) it’s now the 5th of January i still haven’t received my item, I paid for next day delivery as well. I called the help line on Christmas Eve which was a queue of 96 so a hour and 20 minutes later I was on the phone to the most careless person ever who tried to tell me it’s been delivered but it obviously hasn’t no note through my door so it’s not with the neighbours the tracking info they gave me doesn’t work the guy I spoke to was not just hopeless but also useless, to say I’m angry is a understatement