The Flaming CandleReviews of theflamingcandle.com

Placed orders a month ago and they have not shipped. Phones turned off and not answering emails. Will never order from them again.

I’ve used this company for the last 2-3 yrs. Shipping was fast & great. I had no problem with them at all. They claimed they’re moving to a new warehouse, if that’s the case then why not put the website on hold and not take orders & people money!! I placed an order September 6th. It’s still saying waiting for fulfillment, haven’t been touched of looked at but you took my money without hesitation. You call to speak with someone & it’s just a repeat recording, you can’t leave a message! I’ve sent emails with no response! Ppl are very upset with this company. Ppl are inquiring about there orders on TFC TikTok and Facebook page! We’re all being ignored! I will never ever in my life order from this company again! Now I have to spend extra money to buy more fragrances but I can’t keep my customers waiting. This company is ridiculous!!

Its been 15 days since I placed my order. I understand businesses run into snags but for me to call the office and the office lady named Marty to sound very nonchalant about my shipment being delayed and for her to state "they don't know when my order will ship and if it dosent ship by the date I was promised to just call back " feels like an unacceptable response. Im not sure if they have new staff but it's definitely not the customer service I'm use to for the past 4 years. Many of us who order from this company have our own orders to fulfill as business owner. A toss up on delivery dates effects those like myself who are in business.

The fragrances are really nice but the upkeep on stock is not dependable. As well as them not posting that orders will be delayed on their site. My order is for new fragrances launching on the first of September. I would have ordered sooner but I was waiting on a fragrance to restock as told by a rep per email, which never stocked. On top of that, due to the delay longer than the already delayed shipping date, I had to blind buy from a different company based on scent notes. Luckily the replacements worked out perfectly. I will not be ordering from this company again. If I could cancel the pending order, I would.

I would not buy from this company. As I am starting my business I wanted to try none other than this business the flaming candle. I received a fragrance that smelled like a burnt waxy crayon with a foul pungent scent. I reached out, they contacted back but with a really poor response. Of course it sounded professional, but as a business owner I would ask myself “what can we do to make it right?” No not them. They offered a suggestion to resale the fragrance on Etsy or Facebook, use it in a soap, or find another way to use it. Don’t buy from them. I’m not going to do any of these as the fragrance does not smell pleasant whatsoever. On top of that, the order took over 2 weeks.

I placed an order for 40lbs of soap and a free sample fragrance. The sample fragrance was shipped and delivered in a small box, of course. I opened the box and read the shipping slip, which had O.OS on the soap. Tossed slipped (I think). Called Flaming Candle to get the update on the possible shipping date of the Soap. I was told that without me sending them a copy of the packaging slip, they could not help me. I sent emails and, chat asking do this company has a better system that can help their customers. They could have easily checked the shipping total and weight from FedEx, their records, or the shipping system. Nope, they said, until I send a copy of the shipping slips, they can't help me. The free sample was delivered on the 12th (FedEx tracking shows the little box at my door). My FC account shows delivery will be on the 14th, but no one at FC could verify that either. Now I have to go through my CC company, file a complaint with BBB, all while out 40lbs of soap to fulfill orders in my business. If I had known that a $3 free sample shipping label was going to cause me this much grief, I would have declined the free sample. In all my years of business and having vendors from around the world, this is the first and worst company customer service, ever! So if you ever have a problem with your shipment and did not retain the shipping slip, and do not send it to them, they WILL NOT HELP YOU!

I ordered fragrances from them and they shipped pretty quickly. My order was shipped June 24th with Fedex. It is now July 3rd and I still have not received my order. Fedex had changed the date of my delivery four times when I reached out to TFC. They said they couldn’t do anything until the date that it says on the site. I sent them emails showing all the times the delivery date changed. They said to wait until today when it was supposed to be delivered cause they cannot open an investigation until then. I asked what happens if they change the date again. I got another email saying that they have once again changed the delivery date. I understand that it is Fedex who is not delivering it but they are not trying to find out why it is not being delivered and the date keeps changing. They do not cancel or refund. I won’t be ordering from them again. I got a fragrance from another company way faster than them.

I had bought some oils and I never had this go wrong with any other company but this one. I had gotten the Vanilla Buttercream Crunch , and it’s all crystallized on the bottom of the bottle I called and the lady wasn’t friendly she said put it in warm water and it should go away I said first of all it shouldn’t have been like this in the first place I buy good quality oils from other companies and for many years and never had this issue and she didn’t care I told her I won’t be buying anything from this company anymore. She just wouldn’t help me I told her I would send it back and they can see what I’m talking about she said no can’t do that . No more business from ever again I truly don’t care if they are the only place I have to get something I’ll do without I’m done with this place.