The Flaming CandleReviews of theflamingcandle.com

Long time LARGE ordering customer here. As a small business owner, I am severely disappointed in the direction this company has gone. They did not inform customers of their move (until it was too late) and lots of us have not received our orders, or received them damaged / with missing items with poor communication and customer service. Oils in one of my packages from August (yes August order, end of September arrival, too late for my fall oils) were spilled everywhere, the old TFC would replace or refund fast. This new TFC is now telling me and other makers to pick through the box and measure out the missing amounts of oil in the total mess of the box and they’ll refund what is actually spilled (there’s oil everywhere on everything!) this is on top of not receiving it for two months, and also getting a “sorry out of stock!” Note in the order with missing bottles and no refund until I filed a PayPal claim. They’re doing this to so many other makers and I don’t know what’s happening but I’m extremely heartbroken because I used to trust this company for my business and now I need to reformulate my whole signature line because I can’t trust that when I buy something it will 1. Arrive 2. Arrive undamaged 3. The problem will be fixed if it does arrive damaged. I just can’t afford this especially during busy season. I would highly recommend avoiding them and WSP.

same issue with other reviewer - ordered sept 9 its oct 2nd - still in fulfillment as well. thats really bad business lol

I ordered supplies from them at the beginning of September and it’s October and I still have not received them. I sent an email to them and their generic email just made me decide to never buy from them again which is a pity because I do like their fragrances.

I have ordered from them three different times...The first time they got my order correct, the second time they substituted a few oil scents for ones I didnt order and they only filled the bottles 3/4 the way up. I complained but got no reply. When they came out with the Halloween scents I put in another order because I really wanted some. It's the ONLY reason I ordered more oils. When I got my package they had substitued ALL the Halloween ones with their normal every day scents. And of course the bottles were not filled up. If this would bother you... then Do Not Order from them! I'm going to bring my business elsewhere now. They would not even post my negative reviews on their website.

I have used Flaming Candle for some time now & never a problem until lately as to delays in fulfillment, false advertisement with shipping times, no phones answered, no refund available, etc...the same thing everyone else is experiencing. I have orders to fulfill & time is now running out. This is bad news for the company, as I know people will not use them again, including myself. They really need to get it together!

I would give Flaming Candle Co. zero stars if I could give zero stars. What was once a smaller company with excellent customer service and excellent products has turned into horrible customer service with lesser quality products. It should have been a good thing for the company to expand, and I understand growing pains. But since they were bought outhe company has gone to trash. They have had my. Money for fifteen days thus far and my order is still sitting awaiting fulfillment. You call them.They don't answer the phone and say email them. You email them and then they don't respond. I have asked them three times now to cancel my order. No response. They are literally holding me hostage by not returning my money nor shipping my product. I never thought I would see the day where I am considering reporting them to BBB. it is truly unfortunate the company that they have become. Sadly, I will not purchase from them again after several years of being customer.

I placed an order August 25, 2025. It has not shipped as of today September 21, 2025. I was not able to fulfil orders for my customers because of this. I have contacted cust. Serv several times. They will not refund my money that they charged on the 25th, however have not shipped the order. Their scents are good, but if you cant depend on a company to ship the order, what is the point. I will never use them again.

I am beyond frustrated with this company. I have used them for years and their fulfillment has always been slow. However, they have crossed the line for me. I ordered products TWO weeks ago - I RUN a business and need the supplies. I just looked at my account and it says "awaiting fulfilment" I looked at their main site and in tiny writing it says "we are experiencing a bit of delay in shipping" This is FALSE advertising. They should clearly state they are delayed by WEEKS in shipping and let their valued customers know with full transparency. I have orders that NEED TO GO OUT. BEWARE and find your supplies with many other companies out there that sell same supplies and ship MUCH faster!!