The EssentialReviews of theessential.com

Response from The EssentialOct 3, 2023

Hi Dave. Thank you for sharing this experience with us and once again, we're so sorry this happened to you. We completely understand your frustration, and if you would like to give us another chance to make this up to you in addition to the refund we gave, we would be happy to do that! Just shoot an email to [email protected] and we'll go from there! Thanks again.

Response from The EssentialSep 12, 2023

We're so sorry for this delay once again, Stephen! Rest assured our team is working to get your furniture to you ASAP. Make sure to email [email protected] if you still haven't received it by the date mentioned in our email to you. Thanks so much!

Response from The EssentialMay 1, 2023

We are sorry for the delays you experienced with your purchase. We're working on the supply chain challenges we've experienced on some products. I see you have received your order, we look forward to the opportunity to improve your experience. Thank you.

Response from The EssentialMar 14, 2023

Hi...We responded to your email last week with. Thanks for reaching out and our sincere apologies for the unexpected charge! We deactivated your membership, so you don't need to worry about this happening in the future, and also refunded your credit card. You should see that reflected on your credit card statement within the next few days.