Rolling Stone M.
I wish i'd thought to consult…
I wish i'd thought to consult TrustPilot before subscribing. The content wasn't nearly as unbiased as they claim...and the process to cancel is a nightmare...their on hold message telling me i could cancel thru my account portal..not true...which directed me to chat...which put me thru more marketing...which finally made me go back and log in with a 'special' ...not available anywhere web url...which put me thru more marketing offers...until finally allowing me click cancel. It's wholly deceitful.
Response from The Epoch TimesSep 20, 2024
Dear Rolling Stone Man, We are very sorry to hear about your experience and sorry to see you go. The simplest way to cancel your subscription is by visiting your Customer Self-Service Portal and clicking on the “Cancel my subscription” button on the “Manage my subscription” page. This process should allow you to cancel your account online without going through any other customer service channels. We had our staff test it just now, and it works! We take your feedback seriously, so we’d like to investigate further into your situation. Can you please open a support ticket with us online at https://help.theepochtimes.com/hc/en-us/requests/new (with reference ID: TrustPilot#240904)? This way, one of our customer service representatives will be able to reach out to you and investigate further if there are any other issues with our site or subscription functionalities. You can also give us a call at 833-699-1888. Business Hours: • Monday–Friday: 8:00 a.m. to 8:00 p.m. (ET) • Saturday–Sunday: 10:00 a.m. to 6:00 p.m. (ET) We hold our readers in high regard, recognizing their desire for the full truth presented without bias. Our goal is to honor that trust by delivering fair, balanced reports that provide a comprehensive understanding of each story. We hope that by subscribing to The Epoch Times, our readers can access everything they need to stay informed. While we strive for excellence in every story, we acknowledge that we may not always meet that standard. We greatly value your feedback, which helps us improve, and we remain committed to working hard to meet your expectations. Best regards, The Epoch Times Customer Service



