The Epoch TimesReviews of theepochtimes.com

Response from The Epoch TimesAug 10, 2026

Hello, we're sorry to hear about this unexpected charge and understand your concern. We take reports of unauthorized charges seriously and would like to investigate this further. We've sent you a request for additional information through Trustpilot so we can locate any account or transaction associated with the charge and determine what happened. Please respond to that request when you have a chance, and we'll be happy to look into this for you. The Epoch Times Customer Service Team

Response from The Epoch TimesJul 29, 2026

Dear Luis, Thank you for taking the time to share your thoughts. At The Epoch Times, our mission is to provide accurate, fact-based journalism that is independent of any political party or government. We strive to report stories that are often overlooked or underreported, with respect for all individuals, regardless of background or belief. We understand that people may interpret stories differently based on their personal views, and we welcome feedback that helps us continue improving. Your comments have been shared with our editorial team. If there's ever a specific concern about content accuracy or fairness, we encourage you to reach out. We’re happy to listen and clarify. Thank you again for engaging with us. The Epoch Times Customer Service Team

Response from The Epoch TimesJul 7, 2026

Dear Mike, We are very sorry to hear about your experience and apologize for the frustration this has caused. We'd like the opportunity to review your account and investigate what happened regarding your subscription, cancellation, and email preferences. To do that, could you please update your review with the email address associated with your account (or contact our support team directly with it)? Once we have that information, we'll look into your case, review your previous interactions, and work to resolve any issues as quickly as possible. We appreciate you bringing this to our attention and look forward to assisting you. Sincerely, The Epoch Times Customer Service Team

Response from The Epoch TimesJun 5, 2026

Dear Mike, Thank you for sharing your experience. We're sorry to hear that your advertising campaign did not meet your expectations. We take advertiser feedback seriously and would like the opportunity to review the specifics of your campaign. Because we are unable to identify your account from this review, please contact us directly with your company name, campaign dates, and any relevant details so our team can conduct a thorough review. Advertising performance can vary based on a number of factors, and we would welcome the chance to better understand your concerns and investigate the issues you raised regarding campaign results and follow-up communication. We appreciate your feedback and hope to hear from you soon. The Epoch Times Customer Service Team

Response from The Epoch TimesJun 5, 2026

Dear Reader, We’re very sorry for the frustration this has caused. We understand how upsetting it is to receive emails you didn’t sign up for or have tried to unsubscribe from. We would greatly value more details about your experience to help us improve. Please feel free to contact us directly so we can address your concerns. Thank you for bringing this to our attention—we take your privacy and preferences seriously. The Epoch Times Customer Service Team

Response from The Epoch TimesApr 17, 2026

Hej Christer! Tack så mycket för din recension. Vi är glada att höra att du tycker att tidningen är bra. Vi beklagar verkligen att du har upplevt en urusel kundservice. För att vi ska kunna undersöka vad som har hänt och hjälpa dig på bästa sätt, skulle vi uppskatta om du kunde kontakta oss direkt via länken nedan. Länk för att rapportera ärendet: https://TheEpochTimes.com/Help Tack på förhand för din hjälp med detta. Vi ser fram emot att höra från dig så att vi kan rätta till problemet så snabbt som möjligt. Med vänliga hälsningar The Epoch Times Customer Service Team

Response from The Epoch TimesMar 19, 2026

Dear Reader, We’re sorry for the frustration this caused, and we understand why having to call to cancel would feel inconvenient. If you have a digital subscription, you can cancel online without calling by visiting: www.theepochtimes.com/profile (log in > select Manage Subscription > Cancel). If you’d rather cancel by phone, our customer care team is available at 1-833-699-1888 during business hours. You can also submit a cancellation request by email here: https://ept.ms/NewRequest If you need any help with the process, please don’t hesitate to reach out. Sincerely, The Epoch Times Customer Service Team

Response from The Epoch TimesFeb 19, 2026

Dear Reader, We’re sorry to hear about your experience and understand how concerning this must feel. We would never want a subscriber to feel that they were charged unfairly. Most annual subscriptions renew automatically unless canceled prior to the renewal date, but we’re happy to review your account details to clarify what happened and determine whether a refund or adjustment may be available. Please contact our customer support team directly with your account email so we can look into this right away and provide a clear explanation. If you’d prefer calling, our customer care team is available at 1-833-699-1888 during business hours. You can also submit a request by email here: https://ept.ms/NewRequest We appreciate you bringing this to our attention and are here to help resolve the matter. Sincerely, The Epoch Times Customer Service Team