Jason V.
The Epoch Times and their terrible customer service
The Epoch Times claims to be completely non-biased in political media but is clearly far right based on my personal experience and apparently those of many others at this point. It’s very disappointing as I was so excited to finally find a trusted news source that leaned neither way, but simply reported the news as is. Plus, I subscribed just to get a personal experience with their journalism. Once I was satisfied and found them to actually be very biased, I wanted to cancel so I sent them an email to cancel my subscription. Not only did they not reply, but they continued to bill me. I received an alert on my phone for the next months charge, did more investigation, and found out that you are forced to call and wait on hold in order to cancel. So, I did this assuming they would at least honor my email and refund the charge, no worries. But, even after the Representative confirmed the email was in the system, under my profile, and received well before the due date for subscription payment, she still refused to refund my money. This is world class POOR customer service. Steer clear of The Epoch Times, even if you are a far right conservative. Their business practice and ethics were perfectly displayed to me when I wasn’t issued a refund. Cancelled my subscription, deleted my profile, deleted the app, and will make sure to inform as many people as I can about my poor experience. Thanks for listening!