The Epoch TimesReviews of theepochtimes.com

Response from The Epoch TimesFeb 13, 2024

Dear Lorraine Moynehan, We sincerely apologize for the inconvenience you encountered while attempting to access information on our platform. To better understand and address the issue you faced, could you kindly provide us with additional details? Specifically, we would like to know: 1. The link or the content you were trying to access when the pop-up appeared. This information will help us identify the specific video or article you were interested in. 2. The nature of the voting pop-up – was it directly related to the content you were attempting to view, or was it a general survey? Understanding the context of the pop-up will allow us to investigate the source of the disruption. We are committed to resolving this issue and ensuring it does not happen again in the future. Thank you for bringing this matter to our attention. We look forward to hearing from you soon to assist you further. Warm regards, Customer Service Team The Epoch Times

Response from The Epoch TimesJan 31, 2024

Dear Lisa, We sincerely apologize for the inconvenience you've experienced with unsolicited emails from The Epoch Times. It's concerning to hear that you've received communications from us without having subscribed, and we understand how frustrating this must be for you. Please rest assured, it is not our intention to overwhelm anyone with unwanted emails, nor is it our practice to engage in the kind of marketing strategy you've described. We take your feedback seriously and are committed to resolving this issue promptly. To immediately address your concern and unsubscribe from our emails, please follow this direct link: https://help.theepochtimes.com/hc/en-us/articles/360044841912-Cancel-your-Epoch-Times-subscription-for-free This will guide you through the process to ensure that you no longer receive unwanted communications from us. If you face any difficulties with the unsubscribe process, or if you do not receive a timely response from our customer service team, please contact us directly through the link provided. We will make sure to prioritize your request and confirm the removal of your email address from our mailing list. We apologize for any oversight in our customer service response and appreciate your patience as we work to make this right. Thank you for bringing this to our attention, and please know we are here to assist you further if needed. Best regards, Customer Service Team The Epoch Times

Response from The Epoch TimesJan 28, 2024

Dear Vitaly, Thank you for taking the time to share your feedback with us. We at The Epoch Times are committed to delivering news with integrity and are concerned to hear about your experience. Regarding the content you've mentioned, we strive to present a diverse range of viewpoints and thorough reporting. Our editorial choices are guided by a commitment to factual reporting. We understand that in today's diverse media landscape, perspectives on news can vary widely, and we respect your viewpoint. If there are specific instances of content that you believe to be inaccurate, please let us know so we can review them. On the issue of unsolicited emails, we apologize for any inconvenience caused. If you have attempted to unsubscribe and continue to receive emails, this is certainly not our intention, and we will rectify this promptly. Please provide us with the email address receiving these communications so we can ensure that your unsubscribe request is processed effectively. Your feedback is valuable in helping us improve. If you have any further concerns or need assistance, please don't hesitate to contact us directly. Sincerely, Customer Service Team The Epoch Times

Response from The Epoch TimesDec 19, 2023

Hej Marcus Björk, Tack för att du delade dina synpunkter med oss. Vi förstår att du har oro kring vår rapportering om händelserna vid Capitolium den 6 januari. För att ge en djupare förståelse för vår synvinkel och för att lyfta fram flera perspektiv kring händelsen, rekommenderar vi att du tar dig tid att titta på vår dokumentär "The Real Story of Jan. 6." Du hittar den här: https://www.theepochtimes.com/epochtv/the-real-story-of-jan-6-documentary-4596670 Vi hoppas att detta dokument kommer att bidra till att belysa olika aspekter av händelsen och ge en mer fullständig bild av vår rapportering. Vi strävar efter att leverera saklig journalistik och förstår att det är viktigt att upprätthålla trovärdighet. Din oro över vinklingar i vår rapportering, särskilt av händelser som Capitolium-stormningen, är viktig för oss att ta hänsyn till. Tack för att du tar dig tid att utforska ytterligare och för att du delar dina åsikter med oss. Vänliga hälsningar, Kundtjänstteamet på The Epoch Times

Response from The Epoch TimesDec 19, 2023

Dear Jx J, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced with our unsubscribe feature. We take such matters seriously and are committed to resolving them promptly. Regarding your feedback on the content, we understand that perspectives on news coverage can differ. At The Epoch Times, we aim to present a variety of perspectives and maintain balance in our reporting. However, we appreciate your input and will take your comments into consideration as we continually evaluate and improve our content. If you have specific preferences or topics you'd like us to focus on, please let us know, and we'll do our best to address them. Thank you for your understanding. Best regards, The Epoch Times Customer Service Team

Response from The Epoch TimesDec 11, 2023

Dear Michael Ward, Thank you for taking the time to share your thoughts with us. We appreciate all feedback, both positive and negative, as it helps us understand the diverse perspectives of our audience. We're sorry to hear that you feel our content is biased and not to your liking. At The Epoch Times, we strive to provide accurate and balanced reporting, adhering to journalistic integrity. We understand that media consumption can be subjective, and opinions may vary. If there are specific instances or articles that you found to be biased, we would appreciate more details so we can investigate and address any concerns. We are committed to continuous improvement and appreciate the opportunity to better understand your perspective. Thank you for your time and consideration. Best regards, The Epoch Times Customer Service Team

Response from The Epoch TimesOct 30, 2023

Dear David, We appreciate your feedback and are genuinely sorry to hear about your concerns regarding our publication's credibility. We take issues related to honesty and accuracy very seriously. We are committed to providing our readers with accurate and well-researched information. If you have specific examples or instances where you believe we have not met this standard, we would greatly appreciate your input. Transparency and accountability are essential to us. We understand your reference to fact-checking platforms, and we also utilize such resources to maintain the quality of our reporting. If you have specific fact-checks or concerns, please feel free to share them with us. We are always open to improving and addressing any areas where we may fall short. Your feedback helps us to maintain high standards of journalistic integrity. We value your input, and we will continue to work diligently to ensure that our reporting is honest and fact-based. If you have any specific issues you'd like to discuss or if you would like to point out particular instances of dishonesty, please don't hesitate to reach out to us. We are committed to resolving any concerns and ensuring our readers have access to accurate information. Thank you for taking the time to provide your feedback. We look forward to hearing more from you. Sincerely, The Epoch Times Editorial Team

Response from The Epoch TimesSep 25, 2023

Hi Terry, thank you for raising this concern, and we're really sorry to hear about the surprising charge. We understand how frustrating this must have been for you, and we appreciate you bringing it to our attention. To get more details and address this properly, we'd like to connect with you privately. Could you please send us a direct message with your contact information via our Help Center at https://help.theepochtimes.com/? Our team will investigate this and work on finding a solution as quickly as possible. Again, we apologize for any inconvenience this has caused and appreciate your patience. We look forward to assisting you further.