thednacompany.com is listed under Personal Care.
thednacompany.com (thednacompany.com) has 27 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
27 approved reviews, newest moderated first
Terry G.
Do not use this company. I paid the heafty price and sent my saliva as required. For months I didn't recieve a reply from them. When I finally inquired, they advised that my test didn't work and asked for another fee to send another kit. They could not prove they even tested my first one. Customer service is horrible. Cost is very high. Find anyone else to run a similar test.
stood up by my A.
I ordered a DNA test from them and there ensued a series of events culminating in a bizarre meltdown (is the best word I can find to describe it) involving: 1. lost saliva sample that the company says never got delivered 2. hefty postage fee to send out another collection kit to me 3. notification of an error in DNA results (even though I had not returned my sample)4. wildly inconsistent responses to my query of whose results are in my account, since I hadn't returned my sample5. highly unprofessional responses from the alleged CEO and CTO, including gaslighting and refusal of service 6. acknowledgement of continuing problems from the support staff (acknowledging that wrong DNA results in wrong accounts is a known and continuing problem--this was verbal, btw) and promise to remedy my situation. 7. subsequent refusal to respond to any of my followup queries, written and via voicemail 8. refusal to refund my money 9. and, finally, a bank/credit card investigation which refunded the charges. Yes. Anything that could go wrong with a DNA lab test went wrong. Your worst dreams, right here. Oh, and the self-professed CEO who sent me those unhinged unedited (spellcheck is free!) emails was not Kashif Khan, who is plastered all over the internet as CEO. Caveat emptor.
Virg O.
The worst experience! We paid over 600€ to have the DNA test kit shipped to Spain. However, the company failed to provide the necessary paperwork to customs, and it was sent back to Canada. Today, we're requesting a refund of the full amount we paid (608€), but the customer service is only willing to refund us 326€! It's a scandal. As a community manager, I'll do everything in my power to ensure nobody else falls victim to this!