thednacompany.comReviews of thednacompany.com

I signed up for Kash Khan's 5 Pillars Coaching program in July 2026. Immediately after, I sent six emails to confirm if specific genes referenced in his webinar were actually covered (including GSTT1, ADRB2, BDNF, GSTM1, CIT2R1, VBBP, VDR, DRD2, COMP, MAO, FG22, UGBT 17, and UGBT 15). I received zero responses. During that first week, I also had technical issues and could not sign into the platform. Because of the complete lack of communication and broken login links, I requested a refund on Day 8. My refund was flatly denied. To fight my refund, the company sent my credit card company a 30-page legal document. In my opinion, this company holds customers to a strict standard that they completely fail to meet themselves. Get your questions answered in writing before you sign anything, because once they have your money, there is NO going back. Regardless, if they perform, or NOT.

My experience with The DNA Company has been very positive overall. I initially used their DNA360 report back in 2023 and found it comprehensive, insightful, and genuinely useful in understanding my genetic profile, strengths, and potential risk factors. More recently, I purchased multiple kits for my family members and it's been a great insightful experience for all of them. I also got the DNAging test and received its report. While I initially felt that the report could have offered more personalized interpretation and actionable insights, I shared my feedback with the company and was impressed by how they responded. They arranged a consultation with one of their practitioners, Justin Harris, which turned out to be extremely valuable. He was knowledgeable, courteous, and helped connect the findings across my reports and highlight the areas most relevant to me. What I particularly appreciate is that The DNA Company listened to my feedback and took meaningful steps to improve my experience. That level of responsiveness, combined with the depth of their genetic testing, has reinforced my confidence in the company. Overall, a very positive experience with a company that not only provides valuable genetic insights but also genuinely cares about the customer experience.

I originally ordered my husband’s dna test from KKO (unaffiliated with The DNA Company but they use the same test) and received very good education and help from them, albeit it is very expensive. I then ordered the new upgraded DNA test directly from The DNA Company (not KKO) and am learning about all the new genes during their free Zoom meetings 3x/week. We can ask questions if we attend live, and if i miss a class i can catch it on YouTube replay. They also have a facebook page. These classes have been instrumental in applying what I have learned from his test. I am saving up to order my own test thru The DNA Company directly as KKO is expensive and I’ve already gone thru the KKO course and am still a member. The DNA Company app and webinars are teaching me what i need to know now. If you put in the work, you can understand the test (or they have consults you can purchase separately however i have not done that, but may in the future as my husband has so many suboptimal genes!).

I took the DNA360 Functional Genomics Test about four years ago and the results have been informative. The insights helped me understand my health in ways I didn't expect. Recently I had trouble finding my results in the online portal. I emailed support and they resolved it fast. My results were back in my account within a day. The test delivers real value, and the support team backs it up when issues come up. I recommend DNA360 to anyone who wants a deeper look at their genetics.

The DNA Company's functional genomics give you practical and easy to understand information that are personalized to your genes. Other genetic companies focus on pathogenic versus non-pathogenic genes, which may be helpful for someone with a pathogenic variant. For many others, this can leave them without answers. Knowing that there can be suboptimal genes or predispositions based on multiple genetic factors can help someone to make specific changes that can increase their health. Practical, research-based information provided by The DNA Company gave tangible ideas that are more easily able to be added into a daily routine. Their easy to understand reports break down specific health areas based on the function of genes analyzed. This allowed me to zone in on specific areas of health that I wanted to address first. The clinician call provided a wealth of knowledge and it was catered to specific questions I had. The information provided by their reports and from the clinician call was beyond valuable and incredibly insightful! In addition to the valuable information provided by The DNA Company's functional genetics reports, another very important factor is their excellent staff! Every person I have been in contact with from The DNA Company has been knowledgeable, caring, helpful, and more! They are highly responsive and dedicated. The level of care that they have exceeds other companies. Investing in DNA testing for functional genomics through The DNA Company's genetic testing has been worthwhile and impactful!

Do not waste your money! I paid over $300 for a DNA testing kit from The DNA Company, only to find out later that they had no intention of honoring the purchase. When I finally went to use my kit, the instructions simply said that if it had been more than three months, I should contact them for a new return shipping label. At no point on my order or in the kit was I told there was a deadline to use it or that it would become invalid. When I contacted customer service expecting a new return label, I was told my kit would no longer be accepted because too much time had passed. They refused to process the DNA test, refused to send a replacement kit, and refused to refund the more than $300 I had already paid. Their only offer was a $100 discount on buying another kit. In other words, after taking my money and refusing to honor the product I already purchased, they expected me to spend even more money with them. That is not customer service. It's an incredibly disappointing way to treat a paying customer. If there was an expiration date or a limited window to use the kit, that information should have been clearly disclosed before or at the time of purchase. Instead, their own instructions led me to believe I simply needed to request a new return label if more than three months had passed. I feel like I paid hundreds of dollars for nothing. The way this situation was handled was unprofessional, unfair, and completely lacking in customer care. I have lost all trust in this company and will never purchase from them again. I cannot recommend The DNA Company to anyone considering their services.

★★★★★ Beyond 5 stars — Exceptional experience from start to finish! I recently completed the testing kit, results, and consultation with The DNA Company, and the entire experience exceeded my expectations. The process was smooth, easy to follow, and the results gave me real, actionable insights into my own health. What stood out most was my initial consultation — Tracy Wood, the President of the Company. Tracy personally took time out of her busy schedule to answer all the questions I had about the spectrum of services offered and helped me understand the true value of personalized health for myself and my family. This knowledge has set me on the path to change my lifestyle for a happier and healthier life! Beyond that, the customer service was excellent throughout, and every team member I interacted with was clearly a true professional — knowledgeable, patient, and genuinely expert in genomic testing and consultation. The educational webinars are informative and exceptional led by top clinicians, thought leaders, and experts in health and wellness. Each session delivers actionable tips, cutting-edge research, or a deeper understanding of how your genetics can shape your health journey. If I could rate this company higher than 5 stars, I would. I highly recommend The DNA Company to anyone looking to take control of their health through personalized, science-backed insight.

Kashif Khan the founder of this company, takes advantage of the sick and vulnerable people and the program is a SCAM. Live seminar does the scheme to get your credit card payment, right away and say there is limited availabilities. FALSE!!! ITS A SCAM. There is a 14 day return supposedly, but after sending out the kit 24 hours after signing up of payment and form (which comes after the payment), they REFUSE to take the kit back and give a refund and charge $500 US..just like that your $$$ is gone plus $180 for signing up! If you fight to get your full refund, they will fight back on the credit card and banks will not do ANYTHING. The program is simplified that it can be found anywhere on the web ie. red light therapy, etc. The staff dont follow up and offer a full refund within that 14 days and take nearly $1000 within 24 hours! They dont care for sick and vulnerable people. They care about their $$$ multimillion business and scheme that many people as noted on social media had to fight to get their money back from their bank card!