thednacompany.comReviews of thednacompany.com

Trust Pilot is a pay for reputation website. They have posted reviews about The DNA Co, that have nothing to do with us. In fact, 90%+ of their reviews are for a different company. We have tried to get them to take them down. They say, pay us or no. This is extortion. Google reviews are the only real reviews for The DNA Company. The reviews about the former CEO from before 2023 have nothing to do with us. We do not sell hydrogen kits or any other pseudo science products or services.

Be very careful if you desire a refund!!!. They are not customer friendly at all and will not honor their own return policy unless you make them (at least in our case!). We cancelled before our kit was shipped and have documentation of emails from us/them and Fedex.. They claimed the sample collection kit was already shipped, so they would not honor the refund of $499, but we have documentation from FedEx it was not shipped before our cancellation request. Also know, they do not pick up their phone, you have to email them or request a call back, but we never got call backs when selecting option from phone computer system. Important to note that they say they do not offer refunds after kit is shipped, but they do NOT provide you with the official shipping info from FedEx. They send their own email to you and include the tracking information, this allows them to better control their policy of "no refunds after kitshipped". You need to use the tracking number and look for yourself on when kit is shipped. Do not trust them as they told me my kit was already shipped when in fact I cancelled before even getting an email from them that my order was processed! They decided to give us our money back after we provided proof, but they still decided to hit us with a $50 restocking fee. Now we have to work through other channels (credit card company, state attorney general) to get our $50 dollars back that they are holding back. It's not a lot of money, but in principle I can't let them take advantage of me. These people will fight with you tooth and nail for every dollar. If you decide to cancel, be very meticulous about documenting your communications with them...good luck! ***** update given response from thednacompany.com below. Yes. I have your company correct. You should use the name Jamie instead of Scott to find our record doing business directly with you. You will recall a back and forth exchange in email for weeks as we hoped to get our money back but you still decided to charge us that $50 restocking fee. We did not pursue getting this refund as too much of my time has already been wasted. The details provided in my review represent what you shared with us as your policy so I don’t know why you would think we worked with anyone but you. I still have the lengthy email exchange documenting it.

I regret wasting my money with this company. They happily took over $800, sent me a cardboard swab, then left me with zero clear instructions, endless delays, and no actual service delivered. When I asked for a refund under consumer law, they hid behind their “no refund policy” instead of taking responsibility. Unprofessional, stressful, and deeply disappointing. Thankfully my bank issued a chargeback. Save yourself the hassle and avoid these clowns.

Definitely a scam. They took my money in fall of 2024 and it is now almost June of 2025. They did acknowledge that they got my test registered, but after that I never heard a peep. I keep trying to contact them but no one ever gets back to me. Don't waste your money!

Really poor customer service. I have tried contacting them several times about an issue registering a dna testing kit - no reply. I have tried via 3 different channels - no reply. Absolutely useless!!

I cannot log into their website, i cannot reach anyone on the phone. It took 2 months to get my results and then they weren’t complete. What’s to like about this company??

I waited over a month for my results and although the report/s are lengthy they are redundant in the information and there is no ability to make decisive choices based on the data. They WANT you of course to spend more money on having one of their people interpret the data. I had a "PGX" consult owed to me which took yet another month to set up because they have some sort of garbage call intake system where no one seems to answer the phone and you can't leave a message ... not that anyone returns it? I am STILL waiting for a copy of my PGX report promised to me. They sent me a link to it but of course ... it doesn't work and there is no ability to contact anyone specifically about this. THEY ARE GARBAGE WHEN IT COMES TO FOLLOW-UP. I am a healthcare practitioner. Not some gas station attendant (no offense meant) but this is NOT how healthcare works in Canada. SPEND YOUR MONEY ELSEWHERE!!!!

Do NOT order genetic testing from The DNA Company. The DNA 360 sample was mailed back on July 2nd. Six months later, I still have no results. I have contacted The DNA Company repeatedly via email and phone, requesting a full refund. They have basically stolen $522.10 from me. Don't trust them and do not waste your money!