The CPAP ShopThe CPAP Shop offers top-quality CPAP Machines, CPAP Masks, and other CPAP accessories at great prices for those with sleep apnea.
The CPAP Shop (thecpapshop.com) has 81 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Health Equipment · Jersey City, New Jersey
Excellent
Health Equipment · ISELIN NJ 08830, New Jersey
Excellent
Health Equipment · Shrewsbury, New Jersey
Excellent
Health Equipment · Ramsey, New Jersey
Excellent
Showing 48 reviews with 5 stars · Clear filters
Christine B.
Debra was great to work with!
Response from The CPAP ShopMay 14, 2026
Hello Christine. Thank you for sharing your experience with our customer service team. We work hard to help all our customer find the right equipment, troubleshoot concerns, or complete their purchase. We look forward to helping you again in the future.
Jim G.
**UPDATE** Ignore my original post. They really do believe in good customer service! I was called by one of their reps and was given a full refund. She/they were really trying. Original post: I ordered what I thought was the correct mask for my CPAP machine. In order to see if it was compatible I had to open the package. There was nothing on the packaging that said I couldn't return if opened. They offered me a 20% discount on the correct mask after paying for a $58 item that didn't work. So much for good customer service
Response from The CPAP ShopMar 10, 2026
Hi Jim, we truly appreciate you updating your review to reflect our most recent communication with you. We're so glad we were able to get in touch and provide support to make your experience a positive one shopping at The CPAP Shop. Please call us if there is anything else we can do to assist you at this time. Thank you!
Jim C.
Excellent customer service. Order was shipped promptly. I had a CPAP mask that did not work out well for me and they gave me a prompt refund.
Response from The CPAP ShopFeb 10, 2026
Hi Jim, we truly appreciate you sharing your experience at The CPAP Shop. Our team is dedicated to ensuring every customer gets the help they need with their CPAP therapy, and we're glad to know you were satisfied with our service. Please call us at 866-414-9700 if you have any additional questions or concerns. Thank you!
DK
Customer service was very knowledgable and really knew the details that mattered about their products. They were efficient, personable and I'm delighted with my purchase. They're my go-to now.
Response from The CPAP ShopJan 6, 2025
Hi there, thank you so much for sharing your experience shopping at The CPAP Shop. Our team is always happy to help you find the best products to suit your CPAP needs. We look forward to assisting you again soon!
Meaningful Change H.
I have been buying my CPAP supplies from them fir several years. They have quality products good service and great sales. I also bought my CPAP machine from them. What's not to Love.
Response from The CPAP ShopJul 29, 2024
Hello, we appreciate you sharing your experience working with The CPAP Shop! Our staff is always happy to assist you. Please reach out if you ever have any questions or concerns. We look forward to helping you again in the future. Thank you!
J T.
Good prices, fast shipping at reasonable cost, TERRIFIC Customer Service & Support. I've been buying CPAP gear here for at least 15 years: multiple machines, numerous masks, lots of supplies. Solid advice, well-trained staff, they offer a great Chat service for support and YOU CAN REACH THEM BY PHONE. I know: I'm yelling. But this has become near-impossible elsewhere. I've occasionally bought elsewhere (Amazon, for instance, or another CPAP supplier online if they're out of something) but I've been disappointed in most cases & keep returning to these guys as primary supplier. A very well-run business that actually believes in customer service. Highly recommended!
Response from The CPAP ShopJul 19, 2024
Hi there, thank you so much for sharing your experience working with The CPAP Shop. Our team is always happy to help you get the best products to fit your needs. Please don't hesitate to reach out if you need any additional assistance.
Alan C.
I just came back from thecpapshop in West Berlin, NJ. Wow! They are so nice! I bought a side cover for my resmed 10 since I no longer use the chamber. It makes the machine 2 inches shorter. Cost is $19.99 but first time customers get 20% off so it’s $15.99. I also was told since I don’t use the chamber I can use a standard hose that you don’t need to plug in the slot anymore so I got an 8 foot hose for FREE! They are so nice. I highly recommend them.
James M.
Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I subsequently ordered arrived less than one week later. Excellent customer service. Email frequency could be less, however.