The CPAP ShopReviews of thecpapshop.com

They send me emails non stop and I cant block them for some reason. If you dont want 20 emails a day do not order from them

I am extremely disappointed with the service provided by thecpapshop.com. Despite their claims of a seamless process, my experience has been far from it. Firstly, their response time to emails is unacceptably slow, leaving customers waiting for days for a reply. Additionally, their assistance with RX issues, even with prior approval, is lacking. What's worse is their aggressive email marketing, bombarding my inbox with six advertisements in just the past two days. Dealing with sleep apnea and other health issues is challenging enough without having to wait nearly a month for a company that eagerly accepted payment on day one. I can only hope that I receive the unit I ordered at this point. However, based on this experience, I will never consider doing business with them again.

Ordered a Airsence 10 which now I have a problem with. I purchased on 1-3-23 which is still under warranty. I have severe sleep apnea and ordered a replacement CPAP to have on hand while the warranty one is replaced. The weekend call service person was excellent in helping me and UPS is delivering today 3-19-2024 but receptionist was not friendly when I reached back out for the warranty issues and it took a act of God for someone respond back, but when tech support reached out they never responded back with return info for the malfunctioning unit. Reached out and no response. Never again

Never order from theses joker's. They so say that they can't cancel a order right after it was placed and now they what to change me a restocking fee. NEVER ORDER FROM THEM!

Purchase a Resmed Travel Mini Travel Case from The CPAP Shop. When it arrived, I noticed it was too small for what I hoped for and kindly requested an RMA to return this item for a refund? Was quickly dismissed and told that this was not applicable for return? It is brand new in the box? The CPAP Shop will not accept this return! Will no longer shop here for my supplies…

Their return policy is limited. I bought a chin strap. I had to open the flimsy plastic bag to try it on. Got itchy from the material. The CPAP won’t accept return since the bag was open. Could have saved my $18 and get a chin strap from Amazon for a half the price and return it if it doesn’t work out.

With reference to this dispute I have furnished you with the information. I received, returned (with their RMA),furnished you with tracking number and tracking informationshowing when the item was returned to them. I still have not received my refund of $83.50 and I want it NOW if not within the next few days, I will have not other choicesbut to supply my information to the BBB for their help in this matter. It addition I will be contacting TRUSTPILOT to give my account of this mishandling.AGILMEDICAL has said that PayPal will have to issue the refund, PayPal has said Citi Bank must issue the refund, AGILMEDICALhas said they okayed the refund so where's my money! Attached (again are my documents supporting my claim)Gregory O'Neal225-241-4753 The CPAP Shop has demonstrated they really don't care and I'm out $83.50 for 2 months now. Don't trust them for a second they will lie to you every time.

I've bought from them twice before, no problems at all. But not this time. I cannot log in, website will not accept my password (same password that has always worked before). After numerous attempts, I reset password. As I fill my cart, one item continually locks up my computer, will not load. OK, forget the cleaning solution. I try to check out, no success. I know the problem isn't my payment info. Repeated error message. OK, maybe it's my computer, I'll try on a second computer in my home. Same issues, items won't load, won't accept my new password that I literally just reset. OK, I guess you don't want my business anymore. Suit yourself, I'll buy elsewhere.