Matthew T.
Good product. Terrible customer service
I purchased a City Case package online as a Christmas present for my girlfriend who is traveling for spring break. The price was ok. The web site was informative. The product sounds promising and will hopefully live up to expectations. The customer service however, is terrible and suspect in a creepy way. I received an email from the "City Case Team" asking for my travel dates for shipping purposes. The web site specifically states that the passes they sell are activated with use and don't have any preset expiraton date. So why would they need specific dates and why would they delay shipping for 2 weeks (about the time I noticed the unopened email in the strain) in the interest of making my desired travel dates. It's a good thing my travel dates aren't soon! No where in the site or shipping/ordering form do they require travel dates!!! But apparently that information is important enough to delay a present! Uncalled for! Inconvenient! Creepy! They don't need to know these dates! Had they really been concerned with my travel plans they would have shipped the package immediately as they were instructed! Also, how creepy is it that a perfect stranger is asking without cause for the dates my girlfriend (in this particular case) will be out of town and abroad in a foreign country. The only reason they have 2 stars instead of 1 is the website and the hope that the product itself will not disappoint and frustrate as much as the customer service did.